[Remote] Senior UX/CX Designer – Experience Strategy & Research

🌍 Remote, USA 🎯 Full-time 🕐 Posted Recently

Job Description

Note: The job is a remote job and is open to candidates in USA. Blueprint is a technology solutions firm headquartered in Bellevue, Washington, focused on helping organizations unlock value through innovative technology. They are seeking a Senior UX/CX Designer to shape customer-centered experiences across complex products and services, collaborating with stakeholders and conducting research to inform design strategies.


Responsibilities

  • Lead strategic customer experience and user experience initiatives from discovery through delivery
  • Communicate complex concepts and future-state visioning through compelling storytelling and executive-level presentations
  • Translate customer insights, business objectives, and research findings into actionable experience strategies
  • Create and maintain design artifacts including:
  • Journey maps
  • Service blueprints
  • Personas
  • Customer jobs-to-be-done
  • User scenarios
  • Task flows
  • Wireframes
  • Storyboards
  • Creative briefs
  • Apply established design systems, content frameworks, navigation models, UI patterns, and industry best practices
  • Deliver concepts and solutions at varying levels of fidelity, from early ideation to finalized designs
  • Plan and conduct user research activities, including customer interviews and other qualitative and quantitative methods
  • Guide research synthesis efforts and connect customer insights to strategic design recommendations
  • Facilitate and support live and virtual design thinking workshops with cross-functional teams and stakeholders
  • Build strong partnerships across teams to champion an outside-in, customer-centric approach
  • Identify emerging customer needs and larger experience opportunities through analysis of research and available data
  • Present alternative solution approaches beyond traditional design boundaries and challenge assumptions when appropriate
  • Use digital and physical prototyping methods to evaluate customer perceptions and validate concepts
  • Review, iterate, and validate work through ongoing collaboration with stakeholders, peers, and customers
  • Develop holistic solutions that balance customer needs, business goals, and technical realities

Skills

  • Bachelor's Degree in Industrial Design, Product Design, Human-Computer Interaction, or a related field and 6+ years of experience in product or service design; OR Master's Degree in a related field and 6+ years of experience; OR equivalent combination of education and directly relevant experience utilizing design thinking methodologies
  • 8+ years of product or service design experience is strongly preferred for ideal candidates
  • Proficiency with design tools such as: Figma, Adobe Photoshop, Adobe Illustrator, Sketch
  • 3–4+ years of hands-on UX research experience, including: Planning research studies, Conducting customer or user interviews, Gathering contextual insights, Synthesizing findings into design recommendations
  • Experience independently conducting user research with minimal oversight
  • Expertise in Customer Experience (CX) Design and Design Thinking methodologies
  • Demonstrated ability to combine UX research and UX design responsibilities in a single role
  • Strong communication, presentation, facilitation, and storytelling skills
  • Experience creating strategic design deliverables beyond visual interface design
  • 5+ years of experience delivering customer-facing solutions through an end-to-end design process
  • 3+ years conducting one-on-one customer or user interviews
  • 5+ years planning, facilitating, and leading in-person and virtual Design Thinking workshops
  • 3+ years of experience within the technology industry and/or enterprise (B2B) environments
  • Advanced proficiency with Figma, Photoshop, Illustrator, and Sketch
  • Experience creating executive-ready design and strategy deliverables including: Journey maps, Service blueprints, Personas, Storyboards, Task flows, Wireframes, Strategic experience frameworks
  • Demonstrated ability to influence stakeholders and drive alignment around customer-centric solutions
  • Experience working within fast-paced, agile, and iterative design environments

Benefits

  • Medical, dental, and vision coverage
  • Flexible Spending Account
  • 401k program
  • Competitive PTO offerings
  • Parental Leave
  • Opportunities for professional growth and development

Company Overview

  • Blueprint is redefining the data solutions ecosystem. It was founded in 2013, and is headquartered in Bellevue, Washington, USA, with a workforce of 501-1000 employees. Its website is https://bpcs.com/.

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