Job Description
At arenaflex, we're dedicated to delivering exceptional healthcare services to our members and partners. As a Bilingual Customer Service Representative, you'll play a vital role in supporting our provider network, participants, and healthcare member services. If you're passionate about delivering top-notch customer service, have a strong work ethic, and are fluent in English and Spanish, we want to hear from you. About arenaflex arenaflex is a leading healthcare organization that's committed to improving the lives of our members and partners.
We're a dynamic and innovative company that's always looking for talented individuals to. Our mission is to provide high-quality healthcare services that meet the unique needs of our members, and we're looking for a Bilingual Customer Service Representative to help us achieve this goal. Responsibilities As a Bilingual Customer Service Representative, you'll be responsible for providing exceptional customer service to our provider network, participants, and healthcare member services. Your primary duties will include: * Supporting provider network, participants, healthcare member services, and other departments (e.g., Engagement Center, Clinical, etc.) with application support, user, and other system support * Assisting participants and providers with treatment scheduling, rescheduling, cancellations, and reassignments * Data entry for demographic information for participants, providers, and healthcare member services * Basic system support and general program questions for participants, providers, and healthcare member services * Scheduling treatment sessions * Utilizing phone, scheduling, and CRM tools to manage consumer/provider data * Leveraging established job aids to support, connect, and educate participants and providers * Applying best practices in responding to health plan participant questions or concerns, and ensuring high-quality follow-up in responding to member inquiries * Accountable for meeting key performance indicators (KPIs) Skills and Qualifications To be successful in this role, you'll need to possess the following skills and qualifications: * 1+ years of customer service experience in a call center setting * 1+ years of experience with using bolthires Suite and bolthires Office * 1+ years of experience with using multiple computer systems and learning new systems as needed * 1+ years of experience with working across various functional areas to resolve issues * 1+ years of experience with handling multiple tasks simultaneously * Bilingual fluency in English and Spanish * Ability to work any shift between the hours of 9:00 AM – 5:30 PM EST OR 11:30 AM – 8:00 PM EST (Eastern Standard Time, regardless of candidate location) Monday – Friday.
Specific shift will be assigned during training * Must be 18 years of age OR older * Previous healthcare customer service experience * Ability to keep all company-sensitive documents secure (if applicable) * Required to have a dedicated work area established that is separated from other living areas and provides information privacy * Must live in a location that can receive an arenaflex-approved high-speed internet connection or leverage an existing high-speed internet service * Excellent written and verbal communication skills * Strong organizational skills Benefits and Perks As an arenaflex team member, you'll enjoy a comprehensive benefits package, including: * Comprehensive benefits package * Incentive and recognition programs * Equity stock purchase
Career Growth Opportunities and Learning Benefits At arenaflex, we're committed to helping our team members grow and develop their careers.
As a Bilingual Customer Service Representative, you'll have access to: * Ongoing training and development opportunities * Mentorship programs * Career advancement opportunities * A dynamic and supportive work environment Work Environment and Company Culture arenaflex is a dynamic and innovative company that's committed to creating a positive and supportive work environment. Our company culture is built on the following values: * Respect and empathy * Collaboration and teamwork * Innovation and creativity * Excellence and accountability
Compensation and Perks arenaflex offers a competitive compensation package, including: * Competitive salary * Comprehensive benefits package * Incentive and recognition programs * Equity stock purchase If you're passionate about delivering exceptional customer service and have a strong work ethic, we want to hear from you.
To apply for this role, please submit your resume and a cover letter outlining your qualifications and experience. ! Equal Employment Opportunity arenaflex is an equal employment opportunity employer. We welcome applications from diverse candidates and are committed to creating a workplace that's inclusive and respectful of all employees.
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