Job Description
At arenaflex, we're not just a global digital business services company – we're a force for good, dedicated to making people's lives simpler, faster, and safer. With over 410,000 passionate and inspired people speaking more than 300 languages, our global scale and local presence allow us to be a driving force in supporting our communities, our clients, and the environment. We're proud to be a part of arenaflex, a company that values its employees and strives to create a work environment that's conducive to happiness and a healthy work-life balance.
Benefits of Working with arenaflex As a valued member of our team, you'll enjoy a range of benefits that will make you feel supported and motivated. These include: * Paid Training: We'll equip you with the skills and knowledge you need to excel in your role. * Competitive Wages: You'll be fairly compensated for your hard work and dedication. * Full
Benefits: Enjoy comprehensive medical, dental, vision, 401k, and more to ensure your well-being. * Paid Time Off: Take breaks and recharge when you need to.
* Employee Wellness and Engagement Programs: We care about your mental and physical health, and we want to help you thrive. Teleperformance and You At arenaflex, we're committed to delivering exceptional customer experiences through a balanced high-tech and high-touch approach. Our team is dedicated to finding innovative solutions to customer inquiries and concerns, and we're inspired to deliver only the best in all that we do. As a key contributor to our team, you'll have the opportunity to interact with people from all walks of life, and no two days will be the same.
You'll have the chance to grow and challenge yourself, discovering your potential and taking your career to new heights. Did You Know? Our Chief Client Officer started her career at arenaflex as an agent and advanced to the pinnacle of the company. At arenaflex, the sky is the limit! We believe in promoting from within and providing opportunities for growth and development. Responsibilities As a
Remote Healthcare Customer Service Representative, your responsibilities will include: * Connecting with customers via phone, email, chat, and social media to resolve their questions or concerns.
* Calmly attempting to resolve and de-escalate any issues that may arise. * Escalating interactions when necessary and appropriate. * Responding to requests for assistance and/or processing payments. * Tracking all call-related information for auditing and reporting purposes. * Providing feedback on call issues. * Upselling when required. Qualifications We're looking for fearless individuals who are inspired to deliver only the best in all that they do. To be successful in this role, you'll need: * Ability to work remotely in a virtual team environment.
* 6 months of customer service experience (preferred). * Over 18 years of age. * Ability to type 25 wpm. * High School Graduate or GED. * Comfort with desktop computer systems. * Proven oral and written communication skills. * Logical problem-solving skills. * Ability to navigate Windows operating systems. * Organization and work prioritization skills. Work from Home Requirements To ensure your success as a
Remote Healthcare Customer Service Representative, you'll need to meet the following work from home requirements: * Internet Connection Requirements: + Minimum subscribed download rate equal to or exceeds 12.0 Mbps.
+ Minimum subscribed upload rate equal to or exceeds 3.0 Mbps. + ISP must have no packet loss and ping under 50ms. + Proof of internet speed required. * Clean and quiet workspace. Be Part of
Our arenaflex Family At arenaflex, we're committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. We believe that when employees are happy and healthy, they're more productive, creative, and engaged. We're dedicated to providing a workplace that's conducive to happiness and a healthy work-life balance.
Join our arenaflex family and become a part of a team that's passionate about making a difference. Teleperformance is an Equal Opportunity Employer We're proud to be an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from all qualified candidates, regardless of their background, culture, or identity. Ready to Join the arenaflex Team? If you're passionate about delivering exceptional customer experiences and making a difference in people's lives, we want to hear from you!
to become a part of our arenaflex family and start your journey towards a rewarding and challenging career.
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