Job Description
At arenaflex, we're not just a company – we're a community of passionate individuals dedicated to engaging and helping people across the country. When you, you're not just starting a job; you're starting a career that will challenge you, inspire you, and reward you with opportunities for growth and development. As a Bilingual Customer Care Specialist at arenaflex, you'll be the voice of our organization and our clients. You'll be the primary point of contact for our customers, and your exceptional communication skills, attention to detail, and problem-solving abilities will make all the difference in delivering an outstanding customer experience.
Why arenaflex is the perfect place to start your career At arenaflex, we're committed to investing in our employees' growth and well-being. Our competitive pay and benefits package starts on your first day, and we offer a range of perks and resources to support your success. Here are just a few reasons why you'll love working at arenaflex: * Generous paid-time-off package with 23 total days, including holidays, within your first year * Undergraduate tuition reimbursement programs * Various work schedules and potential to work from home * Stock purchasing options along with a 401k and additional financial resources * Potential to share in the company's success through a performance bonus * Health, dental, and personal wellness plans * And more!
What you'll do as a Bilingual Customer Care Specialist at arenaflex As a Bilingual Customer Care Specialist, you'll be responsible for handling in-bound calls from our customers, researching and resolving loan-level inquiries in hazard insurance, mortgage banking, and property loss. You'll need to listen to our customers' concerns, show empathy, and resolve their issues while taking the initiative to understand their current challenges and proactively help them avoid future challenges. Key responsibilities: * Handle in-bound calls from our customers by researching and resolving loan-level inquiries in hazard insurance, mortgage banking, and property loss * Listen to our customers' concerns and show empathy while resolving their issues * Take the initiative to truly understand our customers' current challenges, solve them, and use your expertise to proactively help them avoid future challenges * Participate in special projects, assume new responsibilities, and adjust priorities as requested * Learn the business, the systems, the policies, and how to effectively engage and resolve customer challenges through a robust paid training environment What you'll need to succeed To be successful as a Bilingual Customer Care Specialist at arenaflex, you'll need: * To be fully bilingual in English and Spanish * Strong attention to detail * Great conversation skills and ability to WOW customers on every call * Excellent verbal, written, and listening skills * Relentless drive to own the customer's problem and resolve it * Ability to adapt well to change * Ability to work well in a fast-paced environment * Ability to think outside of the box to resolve problems * Ability to multitask using technology, including call handling, loan-level review, and call documentation * Minimum high school diploma or GED, and 1 year of work experience required * College degree with 0-1 year of work experience, preferred What you'll gain from working at arenaflex As a Bilingual Customer Care Specialist at arenaflex, you'll have the opportunity to: * Demonstrate your unique problem-solving abilities to our customers and to the rest of your team * Learn, grow, and advance within our Fortune 500 company * Work in a diverse environment where every day and every customer is different * Receive recognition from our customers and our leaders when you exceed our customer's expectations * Enjoy competitive starting pay in a highly motivated pay-for-performance environment Join the arenaflex team today If you're passionate about delivering exceptional customer service, have a strong attention to detail, and are fluent in both English and Spanish, we want to hear from you.
to become a Bilingual Customer Care Specialist at arenaflex and start your career with a company that truly cares about you.
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