Job Description
About the position Recognized as the No. 1 site trusted by real estate professionals, Realtor.com has been at the forefront of online real estate for over 25 years, connecting buyers, sellers, and renters with trusted insights and expert guidance to find their perfect home. Through its robust suite of tools, Realtor.com not only makes a significant impact on the real estate industry at large, but for consumers, navigating the biggest purchase they will make in their life, by providing a user experience that is easy to use, easy to understand, and most of all, easy to make decisions.
Join us on our mission to empower more people to find their way home by breaking barriers to entry, making the right connections, and building confidence through expert guidance. Consumer Experience Representative at Realtor.com (Hybrid Remote/In-Office 3 days per week) Are you a Consumer Experience Representative expert? Do you possess a hybrid of customer service and sales effectiveness skills that drive outcomes? Are you a self-starter who is ready to help the consumers of Realtor.com | Homes for Sale, Apartments & Houses for Rent through the early stages of the home buying or selling process?
If you want to pursue your professional goals as you help grow an innovative real estate tech company, this job is for you. Join us as our newest Consumer Experience Representative and help change the world of real estate, one home at a time. Top Reasons to Apply: Opportunity for rapid advancement based on performance Be instrumental in shaping the customer journey at a leading real estate platform company Competitive compensation package with performance-based incentives Dynamic, team-oriented culture with excellent training and support for development Responsibilities • Represent Realtor.com | Homes for Sale, Apartments & Houses for Rent in a professional manner.
i.e. by phone, email and text message communication • Make 300+ outbound and inbound warm dials daily to identify clients' real estate transaction needs and respond by providing superior service and resolution • Work in a collaborative team atmosphere and independently • Ability to determine the needs of our clients through effective problem-solving, listening, and questioning skills • Make successful connections between consumers and real estate professionals to move the business forward, increase operational efficiency, and break records • Scheduling flexibility is required as some shifts require late evening or weekend hours • Read and Speak English fluently, an additional language is a bonus but not essential (Spanish) Requirements • 2+ years' experience in a phone-based call center role or equivalent • Some sales experience or equivalent preferred • Welcome a challenge and your competitive spirit drives you to win in performance metrics • Ability to overcome objections with exceptional conflict resolution to generate a positive consumer experience while maintaining professionalism with a focus on empathy • Go the extra mile with customer service excellence to make sure customers leave with a smile • You are a confident, professional communicator, skilled at speaking and building rapport with people of all backgrounds through negotiation and persuasion • Customer-focused, you value customer engagement and advocacy with an interest in relationship management • Welcome change and are always looking for ways to improve • Self-motivated, ambitious, driven, and goal-oriented • Always on time and only missing work when pre-planned with your manager.
Attendance is important to us • Find it easy to learn new skills and tasks • Thrive in an open transparent environment, where feedback and coaching are seen as gifts • Not afraid to ask for help and are quick to offer support when others need it • Come to win every day with a great attitude with a focus on team collaboration and team leadership • Organized, independent, resourceful, and diligent • Ability to collect and input data while fielding questions and speaking with consumers • Tech-savvy and technology adept with experience using Email, VOIP, Zoom, bolthires Hangouts, excel, etc.
• Sufficient internet connection to sustain 8-10 hours of internet use (i.e.,dialing the phone, video conferencing, and online training) • Interested in real estate, real estate lead generation, and real estate knowledge Benefits • $21.50/hour starting pay with commission for $56,200 total bolthires annual pay based on performance • Promotion opportunity as early as the first 2-3 months to $22.00/hour with commission for $65,000 total bolthires annual pay based on performance and business needs • $1000 eligible attendance bonus after 91 days • Working with a highly-motivated team with a proven track record of success that also has a lot of FUN!
• A competitive work environment with great culture, rewards, recognition, and fun events • Inclusive and competitive Medical, Vision, Dental, Disability, and Life Insurance plus Flexible and Dependent Care Spending Accounts • Investment in growing your career and providing you the opportunity to have an immediate and massive impact on a growing company with a revolutionary business model • Family forming benefits • 13 annual paid company holidays • Competitive Paid Time Off (PTO) • 8 hours of paid Volunteer Time off annually • Immediate eligibility into Company 401(k) plan with company match • Tuition Reimbursement program for degreed and non-degreed programs • 1:1 personalized Financial Planning Sessions • Student Debt Retirement Savings Match program • Free snacks and refreshments in each office location Apply tot his job