Job Description
We are hiring for our client - LeadGen Media Group.
Overview...
The Online Chat Service (Customer Service Representative) plays a crucial role in providing excellent customer service and support through online chat platforms. They are responsible for addressing customer inquiries, resolving issues, and providing product information in a timely and professional manner.
Key Responsibilities
Β Responding to customer inquiries and resolving issues via online chat
Β Providing accurate product information and assistance to customers
Β Offering support and guidance to customers navigating the company's website or online platforms
Β Ensuring customer satisfaction through effective communication and problem-solving
Β Identifying and escalating priority issues to the appropriate channels
Β Documenting customer interactions and feedback
Β Adhering to company policies and procedures
Β Collaborating with team members to improve overall customer experience
Β Maintaining a positive and professional attitude in all customer interactions
Β Adapting to changes in products, services, and policies to provide accurate information
Β Meeting established goals for chat volume, customer satisfaction, and resolution time
Β Utilizing various software and tools to efficiently assist customers
Β Keeping abreast of product updates and modifications
Β Engaging in continuous training and development to enhance skills
Β Contributing to a positive and collaborative team environment
Required Qualifications
Β High school diploma or equivalent
Β Proven experience in customer service or a related field
Β Excellent written and verbal communication skills
Β Strong typing and multitasking abilities
Β Ability to remain calm and professional in high-pressure situations
Β Problem-solving and conflict resolution skills
Β Proficiency in using chat software and online platforms
Β Tech-savvy with the ability to navigate online tools and resources
Β Empathetic and attentive to customer needs
Β Adaptability to various communication styles and customer personalities
Β Ability to work collaboratively in a team environment
Β Strong attention to detail and accuracy
Β Flexibility to work various shifts, including weekends and holidays
Β Understanding of customer satisfaction principles and practices
Β Knowledge of company products, services, and policies
Skills: communication,problem-solving,attention to detail,chat software,online chat support,online chat,empathy,conflict resolution,multitasking,tech-savvy,customer service
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