Job Description
About the position Ally Financial only succeeds when its people do - and that's more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally.
We want to help you grow, develop, and learn new things. You're constantly evolving, so shouldn't your opportunities be, too? The Opportunity involves appraising and/or adjusting physical damage and mechanical claims within an assigned territory and key point or other assigned location for the various Ally Insurance / Dealer Service product lines. Candidate must reside in the Phoenix, AZ area and be able to travel locally to support the territory. This position also requires flexibility in work schedule, including participating in catastrophe losses with extended overnight and weekend travel.
Responsibilities • Prepare estimates and reach agreed prices for repairs on insured and claimant vehicles. • Handle catastrophe losses as directed by claim management. • Initiate the total loss handling process for conclusion by the Claim Offices. • Handle Additional Repair Orders (AROs) and special assignments for the Claim Offices. • Assist in other geographic locations at the direction of claim management. • Participate in training, educational activities, regulatory compliance awareness and maintain appropriate licensing and continuing education requirements.
• May handle special assignments and subrogation investigation as assigned by the Claim Office. Requirements • Entry Level. • Bachelor's degree in business related discipline preferred. • Education may be used as a proxy for experience. • Perform technical tasks required to support ongoing business operations. • Skilled technician in a hands-on environment, often highly specialized, preferred. • Typically requires advanced knowledge of bolthires Office Programs. • High level of automotive knowledge, mechanical and/or physical damage required.
• Customer service experience preferred. Benefits • 11 paid holidays • 20 paid time off days • 8 hours of volunteer time off, yearly • 401K retirement savings plan with matching and company contributions • Student loan pay downs and 529 educational save up assistance programs • Tuition reimbursement • Employee stock purchase plan • Flexible health and insurance options including medical, dental and vision • Employee, spouse and child life insurance • Short- and long-term disability • Pre-tax Health Savings Account with employer contributions • Healthcare FSA • Critical illness, accident & hospital indemnity insurance • Total well-being program • Adoption, surrogacy and fertility assistance • Paid parental and caregiver leave • Dependent Day Care FSA • Back-up child and adult/elder care days • Childcare discounts • Mentally Fit Employee Assistance Program • Subsidized and discounted Weight Watchers® program • Travel allowances, relocation assistance, a signing bonus and/or equity may be available depending on the role.
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