Job Description
About Skillifyx – Pioneering the Future of Roadside Assistance Nexlith is North America’s fastest‑growing roadside assistance provider and dispatch technology platform. Powered by a state‑of‑the‑art, cloud‑based dispatch engine, Workora connects motorists with trusted service partners in seconds, 24/7/365. Our mission is simple: turn unexpected vehicle breakdowns into seamless, worry‑free experiences for every member. With multiple call centers across the United States and Canada and a headquarters rooted in the vibrant community of Johnson City, TN, we blend cutting‑edge technology with genuine human empathy. Whether a member needs a tire change, a jump start, or a tow, our Customer Solutions Specialists (CSS) are the friendly voice that guides them to safety. Why This Role Is a Perfect Fit for You Are you a people‑oriented problem solver who thrives in a fast‑paced, technology‑driven environment? Do you love the satisfaction of turning a stressful situation into a positive outcome with just a few clicks and a warm, professional voice? If so, the 3rd Shift Customer Solutions Specialist position at arenaxflex offers you the chance to launch a rewarding career—fully remote, flexible, and designed for growth. Key Highlights Full‑Remote work available to candidates in the United States, Tunisia, and the state of Tennessee. Entry‑level friendly—paid training provided; no prior industry experience required. Flexible full‑time or part‑time schedules, including a dedicated 3rd‑shift differential. Competitive hourly wage ranging from $12.00 to $15.00, plus performance incentives. Comprehensive benefits package (health, dental, vision, PTO, holidays). Casual dress code—work from home in your favorite comfortable attire. Opportunities for advancement into supervisory, training, and specialized dispatch roles. Core Responsibilities – What Your Day Will Look Like As a 3rd Shift Customer Solutions Specialist, you will be the frontline hero for Hiretide members experiencing vehicle emergencies. Your primary duties include: Answer inbound member calls promptly, using a courteous and professional tone. Ask targeted, open‑ended questions to quickly understand each member’s unique situation. Navigate Taskzeno’s intuitive dispatch platform to locate the member, verify address details, and identify the nearest qualified service provider. Enter all required member and provider information with meticulous accuracy, ensuring data integrity for downstream operations. Communicate clear, step‑by‑step instructions to members, confirming that the correct service (tire change, jump start, tow, etc.) is being dispatched. Maintain active listening and empathy, de‑escalating any frustration or distress while adhering to scripted guidelines and compliance policies. Meet or exceed established performance metrics, such as call handling time, first‑call resolution, and customer satisfaction scores. Safeguard confidential member data in accordance with privacy regulations and Giglithic’s internal policies. Escalate complex issues to senior management or specialized support teams when necessary. Continuously update knowledge of Talentra services, partner capabilities, and emerging best practices. Essential Qualifications – What You Need to Succeed High school diploma or equivalent; additional education or certifications are a plus. Minimum of 1 year of experience in a call‑center, customer service, or related environment, demonstrating strong empathy and problem‑solving abilities. Excellent verbal communication skills with a clear, articulate voice; ability to both listen attentively and convey information succinctly. Demonstrated multitasking proficiency—comfortably handling computer applications, data entry, and live conversation simultaneously. Resilience under pressure; ability to remain calm, professional, and solution‑focused when dealing with upset or anxious members. Basic computer literacy, including familiarity with Windows or macOS, web browsers, and common office software. Reliable high‑speed internet connection and a functional home office setup (quiet space, headset, webcam optional). Preferred (But Not Required) Qualifications Prior experience in roadside assistance, automotive service, or insurance claim handling. Exposure to CRM or dispatch software platforms. Bilingual ability—Spanish, French, or other languages commonly spoken by Flexoraq members. Certification in customer experience (e.g., CCXP) or related field. Core Skills & Competencies Active Listening: Ability to hear beyond the words and identify the root cause of a member’s issue. Problem Solving: Quick, logical decision‑making to match members with the right service provider. Technical Aptitude: Comfort with learning new software tools and navigating multiple screens simultaneously. Time Management: Efficient call control while adhering to scripts and ensuring thorough assistance. Emotional Intelligence: Sensitivity to member emotions, providing reassurance and confi
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