Job Description
ELM Utility Services, with over 1300 employees nationwide, has an outstanding opportunity as an IT support position available in Missoula, Montana. This is an opportunity to be a part of one of the largest and most respected companies in the utility locating industry. ELM is a great place to build your career while also offering an excellent compensation and a comprehensive benefits package.
The... ideal candidate will provide end-user phone, e-mail, and remote support on proprietary systems, support company computer applications & platforms, troubleshoot technical problems, and advise on appropriate action when necessary.
Main Responsibilities:
Respond to requests for technical assistance via phone/remote
Diagnose and resolve technical hardware & software issues
Research technical questions using available information resources
Log all help desk interactions and redirect problems to appropriate personnel
Identify & escalate situations requiring urgent attention
Track & route problems, requests, and document resolutions
Stay current with system information, changes, and updates
Minimum Education/Experience:
2-year degree in a related field OR
2-years' Experience in a related field
Competencies:
Attention to detail & a customer service mindset required
2+ years proven experience in a structured support environment preferred
Previous Phone/Laptop repair experience strongly preferred
Tier 1-2 application and MS support experience desired
Network & server support experience desired
Pay & Benefits:
Salary DOE
Medical, Dental, Vision, FSA/HSA, and Life Insurance
To apply for thisposition, please send cover letter and resume to [email protected].
Employment Type: FULL_TIME
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