Job Description
About the position We Impact Lives Through Purpose-Driven Work in A People First Culture. Ascend Learning is the connection between a powerful portfolio of brands serving students, educators, and employers with outcomes-based, data driven solutions across the lifecycle of learning. Our values-driven culture unifies our teams and inspires a mindset of action, innovation, and collaboration, with a relentless focus on customers. We're always looking for talented, passionate professionals to join us in our mission to help change lives.
If this sounds like an environment where you'd thrive, read on to learn more. Ascend Learning's Nursing Segment is fueled by a commitment to excellence in nursing education. Our nursing brands — ATI, APEA, and NursingCE — offer evidence-based solutions designed to develop practice-ready nurses who are prepared for board certification and clinical practice. We use data analytics and engaging learning tools to help nursing students master core content. And we provide nursing education programs and professionals with best-in-class support and expertise from some of the sharpest minds in nursing education.
We aid nurse educators in understanding students' comprehension based on nearly two decades of data — including more than 12 million proctored assessments — that detail student learning and performance. The result is customers who are confident in the advice and guidance we provide with our quality-focused assessments and positive outcomes. The Client Success (CS) team is responsible for supporting clients purchasing nursing solutions with product training, implementation, integration, and test preparation delivery to achieve client centric outcomes.
The CS team leads the success planning, onboarding, training, SaaS implementation, ongoing proactive and reactive client support, and the delivery of nursing products for Ascend's nursing brands: ATI, APEA, and NursingCE. The team is accountable for delivering high quality services and subsequently capturing and tracking key business performance indicators to client success including client satisfaction, product adoption and usage, NCLEX pass rate, and institutional and student retention. Responsibilities • Create professional presentations and provide domain expert nursing consultation services on curriculum, accreditation, and faculty and program development, staying abreast of emerging trends in nursing education • Utilize analytics tools to interpret data trends, ensuring alignment with client goals across the customer lifecycle to achieve complete agreement consulting days • Develop and implement comprehensive Nursing Program Management resources, including tools for curriculum accreditation, systematic evaluation plans, clinical site management, and program evaluation • Manage relationships with faculty during the integration of nursing software products into a curriculum to support accreditation • Conduct thorough market analysis (of nursing market trends and competitors) to identify current topics for professional development presentations • Deliver live client webinars and attend nursing education conferences as a domain expert Requirements • Master's degree in nursing, with a current RN license in good standing, Doctorate degree strongly preferred • Certified Nurse Education (CNE) preferred • 8+ years of nursing industry experience within Nursing Academia and Curriculum Development and Accreditation • 5+ years of teaching experience with expertise in curriculum, accreditation, accreditation process, and the NCLEX test plan in the nursing education industry • 2+ years of nursing administration experience as a program chair, site visitor or active member of curriculum and evaluation committees • 2+ years of curriculum accreditation (traditional, CBC, competency based) and self-study experience • 1+ year experience using ATI products • Proficient in technology tools for client success operations • Expert Proficiency in curriculum assessment and advising accreditation standards including accrediting bodies of the ACEN, CCNE, NLNCNEA • Proficient in technology tools including SaaS platforms, D365, Gainsight, bolthires Office and ZOOM • Capable of data entry and software builds for creating client accreditation management tools • Adept at delivering presentations to diverse audiences both in-person and virtual while utilizing PowerPoint and other technologies • Passionate about improving nursing education for faculty and programs • Ability to organize workflow focused on maximum coverage and achieving optimal client outcomes • In-depth knowledge of active learning strategies, including simulation in a nursing program • Knowledgeable in how to write NCLEX-style items; interpret item analyses; develop test blueprints at the program and course level Benefits • Flexible and generous paid time off • Competitive medical, dental, vision and life insurance • 401(k) employer matching program • Parental leave • Wellness resources • Charitable matching program • Hybrid work • On-site workout facilities (Leawood, Gilbert, Burlington) • Community outreach groups • Tuition reimbursement Apply tot his job