Job Description
About the position
The Call Center Representative position at Atrius Health is a part-time remote role focused on providing exceptional customer service to patients. The representative will assist patients with appointment management and inquiries, playing a vital role in the coordinated care delivery model. This position requires strong communication skills and the ability to handle a high volume of calls while ensuring patient satisfaction. Responsibilities • Receive incoming calls and assist patients with appointment management and inquiries.
• Provide extraordinary customer service and problem-solving support to strengthen the patient/clinician relationship. • Utilize electronic medical records (EMR) and EPIC systems to manage patient information effectively. • Communicate clearly and professionally with patients to improve access and understanding of their care. • Handle a minimum of 70 calls a day while maintaining a high level of service. Requirements • A minimum of one year in a clinical or customer service setting preferred. • Experience with electronic medical records (EMR) and EPIC or other registration systems required.
• Strong computer skills, including proficiency in word processing and spreadsheet programs. • Excellent verbal and written communication skills. • Ability to multi-task and manage time effectively. Nice-to-haves • Working knowledge of patient-related documents preferred. • A bachelor's or other non-clinical degree combined with an interest in healthcare. Benefits • Up to 8% company retirement contribution • Generous Paid Time Off • 10 paid holidays • Paid professional development • Generous health and welfare benefit package • 401(k) • 401(k) matching • Dental insurance • Employee discount • Health insurance • Health savings account • Life insurance • Paid sick time • Vision insurance Apply tot his job