Job Description
Are you a customer-centric individual with exceptional communication skills and a passion for delivering top-notch service? Do you thrive in a dynamic environment where no two interactions are the same? Look no further! arenaflex is seeking highly motivated and detail-oriented Customer Service Representatives to in a remote capacity. As a Customer Service Representative at arenaflex, you will play a vital role in providing exceptional service to our clients, ensuring timely processing of participant inquiries and annual reviews, and maintaining accurate records of participant interactions.
If you're a Missouri resident with a strong work ethic and a commitment to excellence, we encourage you to apply for this exciting opportunity. About arenaflex arenaflex is a leading provider of innovative solutions in the income maintenance and medical services industry. Our team is dedicated to delivering exceptional service and support to our clients, and we're committed to fostering a culture of collaboration, innovation, and growth. As a remote Customer Service Representative, you'll be part of a dynamic team that values flexibility, work-life balance, and professional development.
Responsibilities As a Customer Service Representative at arenaflex, your key responsibilities will include: * Answering calls from participants regarding initial and continuing eligibility for income maintenance programs related to medical services * Gathering, verifying, evaluating, and entering necessary social, financial, and medical information into various applications * Maintaining complete and accurate computerized records of participant interactions * Performing a variety of diverse tasks while continuing to maintain currency and accuracy of program requirements * Ensuring timely processing of participant inquiries/annual reviews to meet client needs and program mandates * Meeting or exceeding daily standards for performance, accuracy, customer service, and quality Requirements To succeed as a Customer Service Representative at arenaflex, you'll need to possess the following qualifications: * Basic office and computer skills * Exceptional communications and customer service skills, including the ability to handle client behaviors such as fear, hostility, and aggression * Knowledge of mathematics and accounting principles used in the calculation of public assistance benefits * High-speed internet, quiet space with a door to safeguard equipment and modem/router to hard wire phone * Knowledge of the general provisions, objectives, and philosophy of public assistance programs * Ability to multitask and resolve issues when necessary * Excellent attendance with no absences during the 6-8 week training period * Clean background and ability to pass drug screening Preferred Qualifications While not required, the following qualifications are highly desirable: * Previous experience in a customer service or call center environment * Knowledge of public assistance programs and policies * Experience with computerized record-keeping systems * Certification in customer service or a related field Skills and Competencies To excel as a Customer Service Representative at arenaflex, you'll need to possess the following skills and competencies: * Excellent communication and interpersonal skills * Ability to work in a fast-paced, dynamic environment * Strong problem-solving and analytical skills * Ability to multitask and prioritize tasks effectively * Strong attention to detail and accuracy * Ability to work independently and as part of a team * Excellent time management and organizational skills
Career Growth Opportunities and Learning Benefits As a Customer Service Representative at arenaflex, you'll have access to a range of career growth opportunities and learning benefits, including: * Ongoing training and development programs to enhance your skills and knowledge * Opportunities for advancement to leadership roles or specialized positions * Access to a comprehensive benefits package, including health insurance, retirement savings, and paid time off * A dynamic and supportive work environment that values collaboration and innovation Work Environment and Company Culture As a remote Customer Service Representative at arenaflex, you'll work from the comfort of your own home, with the flexibility to manage your schedule and work at your own pace.
Our company culture values flexibility, work-life balance, and professional development, and we're committed to fostering a positive and inclusive work environment. Compensation, Perks, and Benefits As a Customer Service Representative at arenaflex, you'll enjoy a competitive salary of $16.50 per hour, with opportunities for advancement and career growth. Our comprehensive benefits package includes: * Health insurance * Retirement savings plan * Paid time off * Access to a range of employee discounts and perks If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.
Please apply including your resume, to our online portal or in person at 1731 Southridge Drive, Jefferson City. Questions can be directed to 573-635-9295. Don't miss this opportunity to join our dynamic team and make a difference in the lives of our clients. to become a Customer Service Representative at arenaflex!
Ready to Apply?
Don't miss out on this amazing opportunity!
🚀
Apply Now