Job Description
At arenaflex, we're dedicated to providing exceptional customer experiences that exceed our clients' expectations. As a prominent power company, we're looking for talented individuals to join our remote customer service team and help us deliver top-notch support to our customers. If you're passionate about delivering outstanding customer service, have a knack for upselling and cross-selling, and thrive in a fast-paced, dynamic environment, we want to hear from you! Why Join arenaflex? At arenaflex, we're committed to creating a positive and collaborative work environment that fosters open communication, teamwork, and growth.
Our employee-centric culture is built on the principles of respect, empathy, and accountability. We believe that our employees are our greatest asset, and we're dedicated to providing them with the tools, training, and support they need to succeed. What We Offer * Competitive compensation: $14.00 per hour base pay, plus bonuses and commissions * Access to daily pay: Use Payactiv to access a portion of your earned wages prior to payday * Flexible scheduling: Work from home, Monday to Friday, 7:00 am to 7:00 pm, with 40 hours per week * Opportunities for continuous training and growth * Medical coverage, including health, dental, vision, life, and disability insurance after 90 days * Accrue up to 3 weeks of paid time off after your first year of employment * 401(k) plan * Dental insurance * Health insurance * Paid time off * Vision insurance * Work from home Responsibilities As an Inbound Customer Service Representative, you will be responsible for handling a high volume of calls from customers on behalf of our client, a prominent power company.
Your primary duties will include: * Providing customer service support and resolving customer complaints * Offering additional products and services on every eligible call * Assisting customers with power outage issues, making payments, creating payment plans, or starting/ending service * Offering customers the opportunity to purchase programs for surge protection, home wiring, and water heater repairs * Meeting program goals around phone time, customer experience, sales, and other key performance indicators Requirements * Prior recent experience working as an inbound customer service agent for at least one year, verifiable * Experience with upselling and cross-selling, with a proven track record of meeting sales targets * Strong verbal and written communication skills, with the ability to engage with customers via the telephone * Technical savvy, with the ability to easily learn and navigate multiple screens and enter data while engaging in conversation with customers * Time management skills, with the ability to work independently and meet various program goals * Solid organizational skills and attention to detail * Eligible candidates must be able to pass a background check and drug test Preferred Qualifications * Experience working in the power industry or a related field * Knowledge of customer relationship management (CRM) software and other relevant tools * Proven track record of meeting sales targets and exceeding customer satisfaction goals * Strong problem-solving skills, with the ability to think critically and resolve complex customer issues What We're Looking For At arenaflex, we're looking for talented individuals who are passionate about delivering exceptional customer experiences.
If you're a motivated, results-driven professional with a strong work ethic and a commitment to excellence, we want to hear from you! Our ideal candidate will have: * A positive attitude and a customer-centric mindset * Strong communication and interpersonal skills * The ability to work independently and as part of a team * A strong work ethic and a commitment to meeting program goals * A passion for learning and growth, with a desire to continuously improve and develop new skills If you're ready to take your customer service career to the next level, !
Simply click on the link below to access our easy-to-use application process. We can't wait to hear from you! Equal Employment Opportunity arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and free from discrimination. If you require accommodations during the application or interview process, please let us know.