Job Description
ABC Home & Commercial Services is a family-owned business with over 75 years of history, dedicated to service and excellence. They are seeking a Customer Service Representative to handle customer calls, schedule appointments, and resolve issues, ensuring a high level of customer satisfaction. Responsibilities Answer incoming calls for specific department(s) such as Home Improvement, Pest, Lawn & Mechanical Provide timely and accurate information to incoming customer requests Schedule service appointments Resolve or diffuse customer issues and provide timely feedback to supervisors regarding service failures or customer concerns or customer concerns Resolve service problems by clarifying the customer’s complaint; determine the cause of the problem; select and explain the best solution to solve the problem, expediting corrections or adjustments; follow up to ensure resolution Maintain customer records by immediately updating account information Work in partnership with other employees to meet and exceed customer expectations Maintain a professional attitude at all times with customers, fellow employees and supervisors Skills An individual that is cooperative, accommodating and patient Ability to be consistent with repetitive work Supportive and always willing to help Ability to organize tasks and workload consistently throughout the day Excellent interpersonal and communication skills Must be able to adhere to company policies and procedures High proficiency with emailing, instant messaging, and use of various electronic devices and applications for effective communication and information sharing Excellent written communication skills, including spelling and punctuation Collaborative team player Must be able to type at least 30 wpm, proficient in 10-key, and be able to use phone systems Ability to sit for long periods of time Willing to work a minimum of 1 Saturday per month (rotate with your Team) During your training you will be required to train in the office for 3 - 6 months Previous customer service experience, scheduling and/or call center experience preferred Bonus points if experience is in any of the following services: Mechanical (HVAC, Plumbing, Electrical), Lawn, Pest and Home Improvement (Handyman, pool cleaning/repair, power washing) Bilingual is a plus Benefits Health, Dental, Vision & Life Insurance 401(k) with company matching Paid vacation and sick leave (PTO) Participation in Profit Sharing Plan Volunteer Engagement Program: 16 hrs.
a year of Approved Volunteer Time Off (VTO) Additional compensation for promoting and referring our services (Lead Now Program) Company clubs & committees, and company outings Paid trainings and development opportunities Tuition reimbursement Educational scholarships for employees and family members Wellness program, including gym membership Company Overview ABC has been a local institution since 1949. It was founded in 1989, and is headquartered in Austin, Texas, USA, with a workforce of 501-1000 employees.
Its website is