Job Description
Smile Train is dedicated to transforming the lives of individuals impacted by cleft lip or palate. The Associate, Education & Training will support global education and training initiatives through data collection, analysis, and curriculum development to ensure high-quality cleft care access for children worldwide. Responsibilities Coordinate the pre- and post-training assessment processes, ensuring consistent data collection across all training types and all regional teams Monitor data quality using standardized checks, flag data anomalies, and work with regional teams to improve adherence to data collection protocols Analyze training assessment results, including knowledge gains, outcomes trends, and longitudinal performance across countries, training types, and learner groups Support systematic housing, organization, and governance of trainee and training impact data, including LMS-based or digital platform–based repositories used across 75+ countries Compile internal and external reporting on training implementation, participation, and impact Support tracking and data management for fellowship programs globally, including monitoring fellow progress, documentation compliance, and post-program placement outcomes Oversee logistics and administration for Smile Train’s conference involvement, including partner logistics and stipends, partner abstract support, awareness/booth presence, promotional/branding materials, Smile Train-led events, follow-up surveys, staff attendance, and shipping needs Create and distribute reference and informational materials for staff and partners during conferences to maximize engagement and communication Support post-conference data analysis and development of final reports for dissemination across departments Provide logistical, communications, and documentation support for global fellowship programs and partnerships (e.g., ACPA Visiting Scholar Program, WFSA Fellowships, Chang Gung Fellowship) Assist with planning and execution of international mentorship programs (i.e., Mentoring Alliance for Global Cleft Surgery (MAG-CS)), including participant recruitment, onboarding, technical support, progress tracking, and impact data management Support development, implementation, and technical maintenance of global E&T initiatives such as webinar series, digital educational resources, patient-facing materials, and continuing education opportunities Support the Communications and Development departments in showcasing key E&T initiatives and projects to Smile Train stakeholders through annual reports, social media, and other strategic channels Lead updates to existing Smile Train training curricula (translations, branding updates, content revisions, technical enhancements) Incorporate learner feedback, performance data, and trainer insights into continuous curriculum improvement Serve as primary liaison with translation service providers, ensuring timely processing, coordinated review workflows, and ongoing quality assurance Support content implementation within the organization’s learning management system (LMS) or similar platforms, including uploading, version control, course configuration, and user management Skills Bachelor's degree in public health, healthcare/health professions, data analytics, education, instructional design, or a related field Demonstrated experience analyzing datasets (Excel, Power BI, or similar) and summarizing insights for decision-making Exceptional attention to detail, organizational, and time management skills Superb written and verbal communication skills; comfortable presenting to large groups Excellent cross-cultural communication skills and sensitivity to global contexts; willingness to work across multiple time zones Tech-savvy with ability to quickly learn new software or data tools Ability to manage deadlines and shifting priorities; proven experience handling multiple concurrent projects Self-starter and team player who proactively offers strategic ideas and solves problems Proficiency in bolthires Office, especially Excel (pivot tables, conditional formulas, charts) Passion for education in healthcare and interest in Smile Train's vision Master's degree in public health, healthcare/health professions, data analytics, education, instructional design, or a related technical field Fluency in Spanish, French, or Portuguese Experience working or training in LMIC contexts Event management or conference logistics experience Experience with data collection tools (e.g., REDCap, Qualtrics) Staff management and team coordination experience Company Overview Smile Train is a nonprofit organization and charity providing corrective surgery for children with cleft lips and palates.
It was founded in 1999, and is headquartered in New York, New York, USA, with a workforce of 51-200 employees. Its website is