Job Description
Introduction to arenaflex At arenaflex, we are driven by a singular purpose: to bring our heart to every moment of your health. This guiding principle is at the core of our commitment to deliver enhanced, human-centric health care in a rapidly changing world. Our brand, with heart at its center, sends a personal message that how we deliver our services is just as important as what we deliver. We are now seeking a dedicated and compassionate Customer Service Representative to in our Specialty Mail Order Pharmacy, working from the comfort of your own home in Pennsylvania.
About the Role We have an exciting opportunity for a Customer Service Representative to provide telephone support to patients receiving life-sustaining specialty drug therapy. As a key member of our team, you will be responsible for the overall coordination and processing of new patient medication orders and reorders. This includes verifying and revitalizing benefits, translating and entering new or refill prescriptions into our pharmacy information system, communicating and collecting copay amounts, obtaining authorizations, and working with insurance companies, healthcare providers, and internal teams to screen, identify, resolve, and defer orders that have accounts receivable or clinical issues.
Key Responsibilities: Provide exceptional telephone support to patients, ensuring timely and compassionate care. Coordinate and process new patient medication orders and reorders, including verifying benefits and entering prescriptions into our system. Communicate effectively with insurance companies, patients, and internal partners to ensure the smooth processing of specialty medications. Work collaboratively with internal teams to resolve accounts receivable or clinical issues, ensuring financial and clinical expectations are met prior to fulfillment.
Demonstrate superb communication skills, interacting with patients, insurance companies, and internal partners in a fast-paced environment. Qualifications and Skills To succeed in this role, you will need: Essential
Qualifications: One year of experience in a customer service role, handling and resolving complex customer needs over the phone. One year of work experience with Windows-based applications, including bolthires Office, internet navigation, and email applications. One year of computer keyboarding experience, with skills and aptitude in this area.
A verifiable high school diploma or equivalent. Preferred
Qualifications: Healthcare work experience and familiarity with benefits, insurance, prescriptions, and medical terminology are highly desirable. Career Growth and Learning Benefits At arenaflex, we are committed to the growth and development of our colleagues. As a Customer Service Representative, you will have access to a range of learning benefits, including free development courses, education assistance, and opportunities for career advancement.
Our goal is to empower you to succeed in your role and beyond, with a focus on innovation, personal growth, and professional development. Work Environment and Company Culture arenaflex is a dynamic and supportive work environment, where our Heart At Work Behaviors support our purpose and guide our interactions with each other and our patients. We believe in fostering a culture of compassion, empathy, and respect, where everyone feels empowered to make a difference. As a remote worker, you will be part of a distributed team, connected through technology and a shared commitment to delivering exceptional patient care.
Compensation, Perks, and Benefits
The typical pay range for this role is $17.00 - $28.45 per hour, depending on experience, education, geography, and other relevant factors. In addition to your compensation, you will enjoy a range of benefits, including: A full range of medical, dental, and vision benefits. Eligibility to enroll in our 401(k) retirement savings plan and Employee Stock Purchase Plan. A fully-paid term life insurance plan and short-term and long-term disability benefits. Numerous well-being programs, including education assistance, free development courses, and a store discount.
Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year. Conclusion If you are a compassionate and dedicated customer service professional, looking for a challenging and rewarding role in a fast-paced environment, we encourage you to apply for this exciting opportunity. At arenaflex, we are committed to delivering exceptional patient care, and we believe that our Heart At Work Behaviors will inspire and empower you to make a difference. today and discover a career that is both fulfilling and challenging, with opportunities for growth and development in a dynamic and supportive work environment.
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