Experienced Global Customer Solutions Specialist - Remote Opportunity
🌍 Remote, USA
🎯 Full-time
🕐 Posted Recently
Job Description
At arenaflex, we're on a mission to revolutionize the way we connect people and unite the world. As a global company with a presence in hundreds of locations around the world, we're committed to fostering a diverse and inclusive workforce that uplifts and provides opportunities in the places where we work, live, and fly. We're growing rapidly, and in the years ahead, we'll be hiring tens of thousands of people across every area of the airline. Our careers come with a competitive benefits package designed to keep you happy, healthy, and well-traveled.
From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401(k), and privileges like space-available travel, arenaflex is a one-of-a-kind place to work. About the
Role: We're seeking an experienced Global Customer Solutions Specialist to in a remote capacity. As a key member of our customer-facing team, you'll be responsible for researching and partnering with stake-holding departments to ensure high-profile issues are addressed and responded to. You'll work closely with other organizations to establish customer experience history for escalated incidents, provide SME and escalation support/guidance to other team members, and proactively identify opportunities to improve customer resolution.
Key Responsibilities: * Researches and partners with stake-holding departments to ensure high-profile issues are sufficiently addressed and responded to. * Ensures cases are properly documented, represented, and addressed, including public statements, DOT follow-up, small claims court appearances on behalf of arenaflex. * Conducts root cause analysis as determined through a thorough investigation, providing suggestions to address failures. * Works closely with other organizations to establish customer experience history for escalated incidents.
* Provides leadership updates and executive-level communications to advise of incident handling and resolution. * Proactively identifies opportunities to improve customer resolution. * Provides SME and escalation support/guidance to other team members in Customer Solutions and Recovery as well as external contact center groups. What We Offer: * Competitive compensation package with a salary range of $57,700 to $87,560, dependent on job-related, non-discriminatory factors such as experience, education, and skills.
* Bonus eligibility * Comprehensive benefits package, including: + Medical, dental, vision, life, accident, and disability insurance + Parental leave + Employee assistance program + Commuter benefits + Paid holidays and paid time off + 401(k) plan with employee and company contribution opportunities + Flight privileges
Qualifications:What's Needed to Succeed (Minimum Qualifications): * Minimum two years operational/contact center experience * Superior written communication skills; strong verbal skills * Ability to interact professionally with personnel at all levels of the organization, external business partners, team members, and customers * Ability to maintain confidentiality * Ability to work independently and collaboratively in a team environment * Demonstrated problem-solving ability, initiative, and superior decision-making skills * Excellent verbal and written communication skills, including the ability to translate customer interaction at the executive level * Ease in working in a fast-paced, dynamic, and deadline-driven environment * Proven analytical skills and superior attention to detail * Ability to prioritize work and effectively manage time * Ability to effectively work with employees at all levels of the organization * Knowledge of email applications (e.g., Outlook) and general knowledge of bolthires Office products and applications (e.g., Word, Excel, PowerPoint) * Must be legally authorized to work in the United States for any employer without sponsorship * Reliable, punctual attendance is an essential function of the position What Will Help You Propel from the Pack (Preferred Qualifications): * BA in English, Journalism, or related * Foreign language skills * EZR/SHARES proficiency * Strong subject matter expertise/working knowledge of arenaflex's policies, procedures, and initiatives * Airline industry experience
Why Join arenaflex?
* We're a global company with a presence in hundreds of locations around the world, offering a unique opportunity to work with diverse cultures and perspectives. * We're committed to fostering a diverse and inclusive workforce that uplifts and provides opportunities in the places where we work, live, and fly. * We offer a competitive benefits package and a comprehensive range of perks and privileges. * We're a dynamic and fast-paced environment that requires innovative thinking and problem-solving skills.
* We're committed to providing opportunities for career growth and development. : If you're a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please through our website including your resume and a cover letter outlining your qualifications and experience. Equal Opportunity Employer: arenaflex is an equal opportunity employer. We recruit, employ, train, compensate, and promote regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status, and other protected status as required by applicable law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact [email protected] to request accommodation. : For more such jobs, please click here !