Job Description
At arenaflex, we're dedicated to delivering exceptional customer experiences that make a meaningful difference in people's lives. As a Customer Service Representative, you'll play a vital role in our mission to bring heart to every moment of our customers' health. If you're passionate about providing compassionate, genuine care for patients and customers, we invite you to ! About arenaflex arenaflex is a leading healthcare company that's committed to transforming the way we deliver health care. Our purpose is to bring our heart to every moment of our customers' health, and we're driven by a passion for innovation, customer-centricity, and making health care more personal, convenient, and affordable.
Our Heart At Work Behaviors support this purpose, empowering our colleagues to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions. Job Summary We're seeking an experienced Customer Service Representative to join our Specialty Mail Order Pharmacy team in Florida. As a Pharmacy Service Representative, you'll provide telephone support to patients receiving life-sustaining specialty drug therapy. You'll be responsible for the overall coordination and processing of new patient medication orders and reorders, which includes verifying and revivifying benefits.
You'll also help our patients with translating and entering in new or refill prescriptions into the pharmacy information system, communicating and collecting copay amounts, obtaining authorizations, and working with insurance companies, healthcare providers, and/or internal teams to screen, identify, resolve, and defer orders that have accounts receivable or clinical issues. Key Responsibilities: * Provide exceptional customer service to patients and customers via phone, ensuring timely and accurate processing of specialty medications * Coordinate and process new patient medication orders and reorders, including verifying and revivifying benefits * Translate and enter new or refill prescriptions into the pharmacy information system * Communicate and collect copay amounts from patients * Obtain authorizations from insurance companies and healthcare providers * Work with internal teams to screen, identify, resolve, and defer orders with accounts receivable or clinical issues * Collaborate with patients, insurance companies, and healthcare providers to resolve complex issues and ensure financial and clinical expectations are met Essential
Qualifications: * One year of experience in a customer service role handling and resolving a high volume of complex customer needs over the phone * One year of work experience with Windows-based applications, including Windows, bolthires Office, internet navigation, and email applications * One year of computer keyboarding experience, skills, and aptitude * Verifiable high school diploma or equivalent Preferred
Qualifications: * Pre-existing healthcare work experience and familiarity with benefits, insurance, prescriptions, and medical terminology * Experience working in a fast-paced environment with multiple priorities and deadlines Skills and Competencies: * Excellent communication and interpersonal skills * Ability to work in a team environment and collaborate with internal teams and external partners * Strong problem-solving and analytical skills * Ability to multitask and prioritize tasks effectively * Proficiency in Windows-based applications, including bolthires Office and email applications * Strong computer keyboarding skills and aptitude
Career Growth Opportunities and Learning
Benefits: * arenaflex offers a range of training and development programs to help you grow your skills and advance your career * Opportunities for career advancement and professional growth within the company * Collaborative and supportive work environment with a focus on employee well-being and development Work Environment and Company Culture: * Work from home opportunity with a flexible schedule * Collaborative and supportive work environment with a focus on employee well-being and development * arenaflex is an equal opportunity employer and welcomes diversity in the workplace
Compensation, Perks, and
Benefits: * Competitive hourly rate or annual salary, depending on experience and qualifications * Comprehensive benefits package, including medical, dental, and vision insurance * 401(k) retirement savings plan and Employee Stock Purchase Plan * Fully-paid term life insurance plan and short-term and long-term disability benefits * Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year * bolthires store discount and discount programs with participating partners * Free development courses and education assistance : If you're passionate about delivering exceptional customer experiences and making a meaningful difference in people's lives, we invite you to apply for this exciting opportunity!
Our application process is two simple steps: 1. Apply online through our website 2. Take our online Virtual Job Tryout (Interview Platform) to learn more about the position and demonstrate your skills and qualifications Don't miss this opportunity to and make a difference in the lives of our customers! and take the first step towards a rewarding career with arenaflex.
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