Job Description
Job Type: Full-time,
Remote Location: Illinois (with occasional on-site training in McHenry, IL) Work Hours: 3:30pm-12:00am, Tuesday thru Saturday Pay Scale: Starting at $20.00/hour
Benefits:
Comprehensive package including medical, dental, and vision insurance, supplemental AFLAC insurance options, 401(k) plan with company match, company-provided life insurance, employee discounts, on-site training, paid time off, and paid holidays. About arenaflex: arenaflex is a leading provider of innovative solutions in the industry, dedicated to delivering exceptional customer experiences through our team of skilled professionals.
As a fully remote customer solutions representative, you will be an integral part of our dynamic team, working closely with customers, technicians, and other stakeholders to ensure seamless service delivery. If you're passionate about delivering outstanding customer service, have a strong work ethic, and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity. Job Summary: We're seeking an experienced customer solutions representative to on a fully remote basis. As a key member of our customer service team, you will be responsible for providing exceptional customer service over the phone, dispatching calls to technicians, and performing various administrative duties.
If you're a motivated and customer-focused individual with a strong background in customer service, we invite you to apply for this rewarding opportunity. Key Responsibilities: * Answer inbound phone calls to schedule jobs and handle customer service inquiries in a timely and efficient manner * Initiate outbound phone calls for scheduling of service calls to ensure seamless service delivery * Handle various customer inquiries and requests, providing accurate and efficient solutions * Dispatch the correct technician (based on qualifications, geography, customer preference) to each job, ensuring timely and effective service delivery * Utilize Service Titan & ClearPath software to effectively plan and dispatch jobs, ensuring optimal resource allocation * Proactively communicate with customers regarding estimated arrival times, technician details, and other relevant information * Communicate with technicians regarding availability, expected completion time, and other essential details * Ensure accuracy of details (customer name, phone number, address, etc.) on all scheduled calls, maintaining high standards of data integrity * Perform a variety of administrative duties as requested by your direct supervisor and other managers in the company, contributing to the smooth operation of our customer service team * Interact with service technicians and various customers from residential to commercial, providing exceptional customer service and support * Other duties as assigned by your supervisor or other managers in the company
Qualifications: * High school diploma or equivalent (GED) * Minimum of 3 years relevant work experience in a customer service environment * Must live in Illinois and be able to reliably commute to McHenry, IL each day for training (training will be provided remotely, with occasional on-site sessions) * Previous dispatch experience is a plus * Strong verbal and written communication skills, with the ability to effectively communicate with customers, technicians, and other stakeholders * Plumbing, Electric & HVAC experience is a plus * Attention to detail, with the ability to manage priorities and workflow effectively * Ability to deal effectively with a diversity of individuals at all organizational levels, demonstrating empathy and professionalism * Versatility, flexibility, and a willingness to work within constantly changing priorities * Proficient in bolthires Office, with the ability to work efficiently from home * Ability and willingness to work nights and weekends, as required Essential Skills and Competencies: * Strong customer service skills, with the ability to provide exceptional service over the phone * Effective communication and interpersonal skills, with the ability to interact with customers, technicians, and other stakeholders * Strong problem-solving skills, with the ability to resolve customer issues efficiently and effectively * Ability to work in a fast-paced environment, with multiple priorities and deadlines * Strong organizational and time management skills, with the ability to manage priorities and workflow effectively * Proficient in Service Titan & ClearPath software, with the ability to utilize these tools to effectively plan and dispatch jobs * Ability to work independently, with minimal supervision, and as part of a team, contributing to the smooth operation of our customer service team
Career Growth Opportunities and Learning
Benefits: arenaflex is committed to the growth and development of our employees, offering a range of opportunities for career advancement and professional growth.
As a customer solutions representative, you will have access to on-site training, continuous employee development, and tuition reimbursement, enabling you to enhance your skills and knowledge and advance your career within our organization. Work Environment and Company Culture: arenaflex is a dynamic and fast-paced organization, committed to delivering exceptional customer experiences through our team of skilled professionals. As a remote customer solutions representative, you will work from the comfort of your own home, with occasional on-site training sessions in McHenry, IL.
Our company culture is built on a foundation of teamwork, collaboration, and mutual respect, with a strong focus on customer service, innovation, and continuous improvement. Compensation and
Benefits: arenaflex offers a comprehensive compensation and benefits package, including: * Starting at $20.00/hour * Medical, dental, and vision insurance * Supplemental AFLAC insurance options * 401(k) plan with company match * Company-provided life insurance * Employee discounts on company-provided services * On-site training facility for continuous employee development * Paid time off (PTO) * Paid holidays * Tuition reimbursement : If you're a motivated and customer-focused individual with a strong background in customer service, we invite you to apply for this exciting opportunity.
Please apply including your resume and a cover letter, to. We look forward to hearing from you!
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