Job Description
State Farm is a leading insurance company dedicated to making the world a better place. They are seeking Claim Specialists to assist customers through the claims process by investigating, evaluating, negotiating, and settling claims while providing exceptional service. Responsibilities Investigating, evaluating, negotiating, and settling claims Applying knowledge of policies and insurance regulations when determining coverage, liability, & damages Handling high-volume inbound and outbound calls, tailoring each conversation to the specific merits and details of the claims being handled, written correspondence and/or various electronic media Effectively managing work through task driven queues while multi-tasking in a fast-paced call center environment Supporting our customers through personalized, caring, and simple interactions Skills Bachelor's degree in a related field or equivalent work experience Experience as a Claim Specialist in the insurance industry, specifically in auto and/or property claims Proficiency in using CCC, Xactimate, XactContents, and other estimating/evaluation software tools Strong knowledge of auto and/or property insurance policies, coverage and claim handling practices Familiarity with state or local regulations and compliance requirements Proven ability to assess damages, estimate repair costs, and negotiate settlements Excellent communication and interpersonal skills to effectively interact with clients, agents, and other stakeholders Proven effective empathy and de-escalation skills to handle difficult/emotional conversations with a customer-minded focus Detail-oriented with strong organizational and analytical skills Strong critical thinking and decision-making skills Ability to multi-task across technical platforms Accountability Resourcefulness Employees must successfully complete all required training, including applicable proficiency and licensing exam(s) and background checks required of various state(s) Benefits Health and wellbeing programs Multiple healthcare plan options 100% coverage for in-network preventative care Vision, dental, telemedicine, 24/7 mental health professionals Educational benefits Industry leading training programs Top-notch tuition assistance programs Employee resource groups Mentoring Fertility/IVF/adoption assistance College coaching National discount programs Interactive monthly financial workshops Free financial coaching Generous time off policies Initially earn up to 20 days annually Parental leave Paid holidays Celebration day Life leave (40 hours/year) Bereavement leave Community service/education support days Matching Gift Program Good Neighbor Grant Program Employee Assistance Fund 401(k) plan with company contributions of up to 7% of your salary Company Overview At State Farm®, our mission is to help people manage the risks of everyday life, recover from the unexpected, and realize their dreams.
It was founded in 1922, and is headquartered in Bloomington, Illinois, US, with a workforce of 10001+ employees. Its website is