Job Description
We are looking for an applicant that can work between the hours of 8am and 5pm EST and has a strong understanding of hardware/software/networking and technical abilities. The applicant MUST speak English fluently.
We are a small IT operation out of Indiana USA looking for technicians. We are currently expanding our operations and are looking to hire a full-time Helpdesk Engineer. We want to hire... people that are passionate about technology and have the drive to learn more. We are a very laid-back operation but growing very fast. We have been servicing our customers for 10 years.
Job duties would include but are not limited to:
ย Handle inbound calls from clients with various issues.
ย Manage / Install printers
ย Install/manage various routers
ย Manage/configure Microsoft office 365 including tenant setup
ย Monitoring/Implement backup systems
ย Install, upgrade, and configure workstations/servers
ย Install/manage client networks.
ย Install / Manage firewalls, and networking equipment.
ย Install / Manage VoIP phone systems
ย Setup / Manager VPN networks
ย Help users with technical issues such as QuickBooks not opening company files over the network.
ย Provide assistance with troubleshooting of software/hardware/telecom problems
ย Assist with the breakdown, relocation, and set-up of workstations to accommodate users' relocations, site relocations, site remodels, and any new location installation
ย Maintain secure patch levels on workstations as needed
ย Hard drive data retrieval (using third-party tools to retrieve information from damaged drives) as needed
ย Able to problem-solve changes in products and new challenges
ย Remotely troubleshoot client problems
ย Enter support information into the ticketing system detailing steps used to resolve client issues.
ย Take on additional duties as needed.
Must be/have:
ย Able to work in a fast-paced and high-stress work environment
ย Able to communicate effectively and professionally
ย Able to focus on work in a noisy work environment with frequent distractions, and noise
ย Able to pay attention to details
ย Knowledge of technical troubleshooting skills and should be able to identify product issues with minimal knowledge of the item being worked on.
ย Working knowledge of Electronics
ย Organized
ย A team player
Job Type: Full-time
Pay: $32,000.00 - $60,000.00 per year
Schedule:
ย 8 hour shift
Experience:
ย IT support: 2 years (Required)
Work Location: In person
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