Job Description
Profile: IT Infra Assistant (Back Office IT Support Role).
Budget:: 35k p.m. max
Area: Richmond Town Bengaluru
Industry: IT-Related
Previous Exp: 1-2 yrs
Timing: 9.30 am to 6 pm (Mon Β Fri) Β Onsite, no Travelling needed besides Onsite Work.
Outstation Allowed: (No Relocation Assistance Provided).
Education: Graduate/Diploma Mandatory Β B Tech /B E preferred.
Β Provide hardware, software, and network support through telephone, email, or remote tools, ensuring efficient troubleshooting and issue resolution to employees [PAN India]
Β of Clients.
Β Install, configure, and troubleshoot various software and hardware components, including computers, notebooks, printers, and telephone handsets.
Β Configure and troubleshoot Microsoft Office 365 applications and OneDrive to ensure seamless user operations.
Β Handle data backup (both offline and cloud) and restoration procedures, ensuring data integrity and security.
Β Manage and maintain the ticketing tool, ensuring timely tracking, escalation, and closure of support requests.
Β Oversee IT assets, including allocation, return procedures, follow-ups, and maintaining accurate records.
Β Possess good communication skills, both written and verbal, to interact effectively with users and stakeholders.
Β Be open-minded, willing to learn, and adaptable to new technologies and methods as part of continuous professional development.
Β Exhibit excellent interpersonal skills, along with strong written and verbal communication abilities in English and Hindi primarily, as clientΒs employees are present PAN India.
Job Types: Full-time, Permanent
Pay: ?15,000.00 - ?35,000.00 per month
Shift:
Β Day shift
Β Evening shift
Β Morning shift
Work Days:
Β Monday to Friday
Ability to commute/relocate:
Β Richmond Town, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
Β Are you experienced to Install, configure, and troubleshoot various software and hardware components, including computers, notebooks, printers, and telephone handsets.?
Β Are you proficient to Provide hardware, software, and network support through telephone, email, or remote tools?
Education:
Β Bachelor's (Required)
Experience:
Β Back Office IT Support Role: 1 year (Required)
Language:
Β English and Hindi (Required)
Location:
Β Richmond Town, Bengaluru, Karnataka (Required)
Work Location: In person
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