Job Description
About the Role
The Walt Disney Company is seeking an IT Operations Coordinator for Disney Vacation Club in Lake Buena Vista, Florida. This full-time role will provide technical support and guidance to ensure the smooth operation of the Disney Vacation Club Sales Channel.
This position will report to the Sales & Operations Project Manager and will be responsible for providing system solutions and impact decisions to meet business needs.
Job Responsibilities
Β Process hardware updates for onboarding, transfers, leaves of absence (LOAs), and separations.
Β Conduct regular hardware inventory audits to track and monitor devices.
Β Partner with Business Operations and Business Technology to provide system solutions and impact decisions.
Β Perform, coordinate, and implement User Acceptance Testing (UAT) for new system software releases, incident resolutions, and evaluate system solutions.
Β Communicate system issues, incidents, downtimes, software releases, and outages for DVC Sales & Operations to Tech Partners and DVC leadership.
Β Document, monitor, and analyze resolutions and improvements for interfacing DVC business systems.
Β Assist with computer setup, troubleshooting, and daily support for system and equipment issues.
Requirements
Β 2+ years of experience supporting operations applications.
Β Ability to move and lift up to 30 lbs.
Β Must have a valid FL Driver's License with a clean driving record.
Β Must be comfortable driving and maintaining various sizes of vehicles up to 15 passengers.
Β Ability to stand or sit for prolonged periods of time.
Β Experience handling confidential information and effectively communicating incidents and resolutions to various levels of leadership.
Β Advanced knowledge of computer systems and applications.
Β Passion for continuous improvement within information technology or project management from an operations perspective.
Β Technical skills to quickly learn systems, work independently, and collaborate in a diverse team.
Preferred Qualifications
Β Previous Experience in a System or Technical Support role.
Β Previous Experience with Walt Disney World Systems.
Β Troubleshooting Methodology (Root Cause Analysis).
Benefits
We offer a competitive salary range of $60,000 - $75,000 per year, depending on experience, as well as a rewards package to help you live your best life.
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