Job Description
About the position
The Remote Call Center Representative position at Centratel is a full-time role focused on processing incoming calls for various businesses across the United States. This position is ideal for experienced call center agents who are customer-centric and detail-oriented. The role requires working from home, with a structured schedule that includes weekends, and offers a competitive pay range with opportunities for performance-based increases.
Responsibilities
Ā Process incoming calls for various businesses across the United States.
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Ā Take messages accurately and efficiently, delivering information to clients per their message-relay protocols.
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Ā Utilize a specialized telephone system designed for answering services.
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Ā Attend paid virtual monthly meetings and training sessions.
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Ā Troubleshoot basic internet connection challenges with tech support.
Requirements
Ā Must reside in Kentucky.
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Ā Minimum typing speed of 40 WPM as per typing test.
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Ā Experience in a call center or answering service role.
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Ā Excellent oral and written communication skills.
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Ā Ability to actively listen and communicate efficiently.
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Ā Empathetic and personable demeanor with a professional attitude.
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Ā Reliable and customer-centric with a disciplined approach.
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Ā Ability to train remotely via self-guided programs.
Nice-to-haves
Ā Experience with CRM systems.
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Ā Familiarity with HIPAA compliance requirements.
Benefits
Ā 401(k) matching
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Ā Full health insurance after 90 days
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Ā Paid time off
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Ā Vision insurance
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Ā Retirement plan with a 3% match after 90 days
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