Job Description
Description:
Responsible for supporting functions that assist in creating and driving a culture of empathy, service excellence and delivery of patient centered care
Verification of insurance eligibility, benefits and obtaining authorization for insurance carriers for all outpatient office visits and procedures
Must project a positive image of the organization and department
Accounts are completed in a timely manner in support of patient satisfaction
Completes the checklist and document co-pay
Assists in educating and acts as a resource to patients, primary care and specialty care practices
Communicates with patients and/or departments regarding authorization denial
Requirements:
High School Diploma or equivalent
Computer literate (EPIC scheduling and registration application experience a plus)
Strong written and oral communication skills
Able to work in a team environment
Graceful under pressure and stressful situations
Demonstrated knowledge of insurances, including authorization/referrals guidelines and requirements
Demonstrated ability to communicate effectively in written and verbal form
Bi-lingual knowledge a plus
Demonstrated ability to communicate effectively with physicians, customers, teammates and other staff
Ability to interact and assist patients of all ages, cultural background and with special needs
Ability to work under a high level of stress with time constraints while maintaining composure
Maintain a high level of diplomacy when dealing with stressful situations
Is innovative, proactive and resourceful in problem solving
Any appropriate combination of relevant education, experience and/or certifications may be considered.
Benefits:
Competitive salaries
Comprehensive benefits package including medical, dental, tuition remission and more.
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