Job Description
Overview
The Post Closing Manager is responsible to manage the team of Conventional Post Closers and Document Specialists. The post-closing manage will utilize management reports and conduct team meetings to ensure the post-closing process is consistent and optimized across team members. Some of the staff for post-closing will be offshore.
RESPONSIBILITIES:
ย Manage the workflow/productivity of the Conventional Post Closers and the Post Closing Doc Specialists
ย Ensure the Conventional Post Closers and the Post Closing Doc Specialist pipeline stays within SLAs and meets accuracy and timeliness required by regulatory requirements and internal guidelines.
ย Lead training and job aids for the Conventional Post Closers and the Post Closing Doc Specialist in conjunction with the training team.
ย Train new employees in the department on the companyยs loan origination system and manage performance of direct reports.
ย Analyze management reports to improve processes and ensure SLAs are met.
ย Be the subject matter expert for conventional post-closing and document procurement and perfection for internal and external stakeholders.
ย Ensure Conventional Post Closers and Post Closing Doc Specialist perform all tasks accurately and course correct their work quality based on QA/QC results.
ย Respond to Internal Audit, QA, QC, and monthly audit findings on a loan level as requested.
ย Responsible for timekeeping, overtime and performance reviews of direct reports
ย Provide leadership and guidance to staff; communicate the vision for the group and foster and develop needed skills.
ย Work with manager to identify and implement new workflows and processes that improve efficiency and quality of convention loan reviews, document procurement and perfection.
ย Work closely with Sales and Operations teams to ensure origination defects that are preventing investor purchase or lien perfection.
ย Recruit, interview, and hire new staff as necessary.
ย Conduct regular staff meetings to ensure staff are familiar with new policies and procedures as well as identify training needs/requests.
ย Other duties as assigned.
Qualifications:
ย Deep knowledge mortgage origination regulatory and investor requirements
ย Takes initiative and can motivate staff and keep production and morale high.
ย Strong problem-solving skills and can analyze root cause of issues and provide resolutions.
ย Ability to meet deadlines across multiple requests in fast paced environment.
ย 2 years mortgage origination experience with at least one year working in compliance or redisclosure teams.
ย Ability to coach, lead, and train direct reports.
ย Management experience preferred.
ย Proficient with Office suite (excel, work, power point)
Certifications, Licenses, and/or Registration
ย Not required but NMLS licenses preferred to enhance understanding of SAFE requirements for business unit.
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