Job Description
Description:
Champion and manage the admissions process for each client, setting and achieving ambitious targets for client intake.
Coordinate with internal teams to streamline the admissions process, ensuring KPIs such as time-to-admission and client satisfaction are met.
Maintain meticulous client records, including treatment consents and insurance information, with a focus on meeting data accuracy and privacy standards.
Maintain a comprehensive understanding of Charlie Health's services, mission and vision and be able to pitch Charlie Healths innovative and individualized clinical model to clients and families
Engages prospective clients, families, and referral sources in a compassionate, inclusive, and professional manner
Builds deep trust and rapport with patients, parents, and providers and drives admissions conversations to gather demographics, presenting problems, and treatment histories
Hustles to remove barriers to high-quality mental health care, involving other team members to admit clients and/or refer them to the appropriate level of care
Ensures consistent and timely coordination/communication with all prospective clients, families, and referral sources to advance clients into Charlie Healths program
Clearly communicate financial policies, payment options, and potential financial assistance programs to patients during the admission process
Adapts to organizational change and departmental restructuring to fit the needs of our clients, families, and referrals
Requirements:
High school diploma or equivalent
At least 1-2+ years of contact-center technology experience
At least 1-2+ years of sales experience
Proven track record of meeting or exceeding performance targets, particularly in client admissions or sales-related roles.
At least 1 year of experience in Salesforce or similar CRM
Commitment to upholding Charlie Healths Mission, Vision, and Values.
Experience working with adolescents and young adults in a mental health context a plus
Proficiency in multitasking and operating in a high-paced environment
High emotional intelligence and familiarity with HIPAA policies
Proficiency in Microsoft Office and Google Suite
Benefits:
Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here
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