Customer Service Specialist - Insurance

🌍 Remote, USA 🎯 Full-time 🕐 Posted Recently

Job Description

CUSTOMER SERVICE SPECIALIST
INSURANCE AGENCY

Reports to: Agency Manager
Location: Work from Home, onsite in South Lyon, or onsite in Plymouth, Michigan.
Must reside in the Detroit Metropolitan area.
Days/Hours: Monday Friday 8:30 am 5:00 pm

JOB DESCRIPTION

Due to continued growth at our insurance agency, we are looking to expand our staff.
If you are looking for a supportive work environment and enjoy helping customers,
this might be the perfect career opportunity for you!

Our agencies insure the following:
Auto: Covers cars, including rentals, and protects against theft, vandalism, and damage from fire, flood, and other causes
Home: Covers homes and condos
Renters: Covers renters
Life: Covers life insurance
Business: Covers small businesses
Umbrella: Covers personal umbrella insurance
Boat: Covers boats and watercraft
RV: Covers RVs, including motorhomes and pickup trucks
Motorcycle: Covers motorcycles and ATVs
Mobile home: Covers mobile homes
Preferred characteristics of the ideal candidate:
Excellent written and verbal communication skills
Internal motivation to perform at a high level
Great team attitude with willingness to learn and help others
Reliability and punctuality
Strong morality and ethics
Required characteristics of the hired candidate:
Already obtained their Property & Casualty (P&C) license.
Minimum 1+ years of exceptional, client facing, Customer Service experience.
What you will do:
Work directly with customers through inbound and outbound phone calls.
Calls range from helping customers maintain their memberships to adding vehicles to insurance policies and more.
Listen and understand customer issues, while offering meaningful solutions.
Proactively offer valuable products and services.
Actively listen and engage Members and fellow Team Members with a can do attitude.
Operate in a fluid environment we are not one size fits all.
Be open to an ever-changing atmosphere in which coaching and development leads to positive growth.
What you will need:
Prior Customer Service experience.
Recent Call Center experience preferred.
Demonstrate excellent communication skills (written, verbal, and listening).
Ability to multi-task and perform well in a fast-paced environment.
Proficiency using computers while actively listening, both for data entry, as well as for complex computer navigation.
A flexible and positive attitude to navigate our ever-changing environment.
Must be able to pass a background check and drug test.
Remarkable Benefits:
Medical, dental, and vision insurance. We pay 60% of these benefits.
401(k) savings plan
401(k) company match up to 3%
Disability insurance
Paid time off
Job Type:
Full-time
Work from Home, onsite in South Lyon, or onsite in Plymouth
Compensation:
Salary - $45,000.00 - $70,000.00 salary per year, commensurate with experience.
Annual bonus program paid out in March & December
Paid time off and holiday pay