Job Description
About the position
As a Customer Service Representative at Teleperformance, you will play a crucial role in addressing customer inquiries and concerns through various communication channels. This position emphasizes innovative problem-solving and effective communication, allowing you to work remotely while contributing to a collaborative team environment. Your efforts will directly impact customer satisfaction and the overall success of the company.
Responsibilities
Ā Connect with customers via phone/email/chat/social media to resolve their questions or concerns
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Ā Calmly attempt to resolve and de-escalate any issues
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Ā Escalate interactions when necessary and appropriate
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Ā Respond to requests for assistance and/or possible processing payments
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Ā Track all call-related information for auditing and reporting purposes
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Ā Provide feedback on call issues
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Ā Upsell if required
Requirements
Ā Ability to work remotely in a virtual team environment
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Ā 6 months Customer service experience preferred
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Ā Over 18 years of age
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Ā Ability to type 25 wpm
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Ā High School Graduate or GED
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Ā Comfort with desktop computer system
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Ā Proven oral & written communication skills
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Ā Logical problem-solving skills
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Ā Ability to navigate Windows operating systems
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Ā Organization and work prioritization skills
Nice-to-haves
Benefits
Ā Paid Training
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Ā Competitive Wages
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Ā Full Benefits (Medical, Dental, Vision, 401k and more)
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Ā Paid Time Off
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Ā Employee wellness and engagement programs
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