Job Description
The Disability Quality Analyst provides direct access to the ROI Account Manager and is responsible for reviewing, processing, and releasing disability/FMLA forms and/or medical records in a variety of mediums. The Disability Quality Analyst reports to the Senior Disability Account Manager.
Primary Responsibilities:
Creating invoices for disability/FMLA forms in accordance with MediCopy policies/procedures.
Reviewing records pulled by the Disability Account Manager/Form Specialist to ensure accuracy and compliance with MediCopy policies/procedures as well as state/federal regulations.
Providing and logging detailed and accurate information on each file/chart processed in accordance with MediCopys policies/procedures
Updating and maintaining an accurate Accounting of Disclosures for all activities and processes associated with disability/FMLA form requests.
Applying accurate data to charts processed in accordance with MediCopys policies/procedures, when necessary.
Contacting patients/requesters to collect payment on pending disability/FMLA forms.
Assigning forms to be completed to Disability Account Managers/Form Specialists, as necessary.
Providing world-class customer service to patients and clients while ensuring patient privacy.
Handling high call volumes while maintaining a high level of service and professionalism.
Maintaining all established production/quality goals, while managing assigned accounts within MediCopys established turn-around time.
Reports to the Director of Operations as necessary.
Skills/Qualifications:
Thorough and detail-oriented
Professional demeanor
Customer-oriented disposition
Demonstrate a positive attitude, and be able to interact well with employees
Demonstrate excellent communication skills
Proven consistent dependability and attendance
Confidentiality and discretion is required
Ability to conduct and interpret HIPAA/Privacy Guidelines
Solid organizational skills, including multitasking and time-management
The flexibility to adapt to frequent changes in the industry and office
High School Diploma or equivalent required.
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