Job Description
Overview
Scope of Responsibilities: Works under general supervision. Follows standard procedures to accomplish assigned tasks. May assist in orienting and training employees
Job Summary: Responsible for all aspects related to entering of medication orders and customer service for patients in a call center environment.
Responsibilities
Β Responsible for accurate data entry of incoming prescriptions, if required
Β Responsible for accurate selecting billing and shipping methods for incoming patient orders
Β Customer service coverage for incoming calls and directing incoming calls to appropriate staff as needed
Β Document patient reported information into TherigySTM
Β Provides resolution to customer service issues to ensure member satisfaction
Β Work with members to provide resolution to payment related issues on accounts/orders
Β Maintain and keep reasonable production as determined by supervisor
Β May assist in orienting and training new employees
Β Responsible for completing all mandatory and regulatory training programs
Β Perform other duties as assigned
Qualifications
Attendance Requirements:
Β Must be available, and on-time for scheduled work shifts.
Β Must be able to work nights and weekends, as required.
Educational Requirements:
Β Minimum: High School Diploma or GED
Β Preferred: Pharmacy technician or related certification
Experience:
Β Experience in a customer service-related field
Β Preferred: 6-12 months experience as a pharmacy technician
Required (Mississippi Employees):
Β Registered with the State of Mississippi as a Pharmacy Technician
Special Conditions of Employment:
Β Drug test
Β Initial and continuous exclusion and sanction/disciplinary monitoring
Β Any and all additional eligibility requirements based on the specific position
Compensation
$15.84-17.69 per hour.
The final offer will be determined after careful consideration of multiple factors such as relevant skills, years of experience, and education.
KPH Healthcare Services, Inc. is a multistate organization and abides by all local, state, and federal regulations as it pertains to minimum wage requirements
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