Job Description
VP of PMO Solutions
Are you interested in joining a first-of-its-kind Workday partner exclusively focused on the Workday Talent Lifecycle? Do you enjoy empowering organizations to help their people develop and grow? Are you passionate about the future of work, talent intelligence technology, and the Skills paradigm shift? Do you want to get in on the ground floor of a thriving startup? If so-come join the Skill Squad!
- As the VP of PMO Solutions you will be a strategic leader managing a team of engagement managers and fully manage the successful implementation of Workday solutions for customers by working closely with customer business teams and internal delivery teams to drive the scope, definition and delivery of solutions. You’ll take accountability for the complete delivery lifecycle including project planning, resourcing, milestone tracking, budget and financial management, and customer satisfaction.Responsibilities:Client Engagement Relationship Management:
- Develop and execute a comprehensive client engagement strategy that fosters long-term partnerships and drives client retention and expansion.
- Cultivate and maintain C-level relationships with key clients, understanding their strategic objectives and anticipating their needs.
- Oversee the delivery of exceptional client service, ensuring client satisfaction throughout the engagement lifecycle.
- Proactively identify opportunities to expand existing client relationships and generate new business opportunities.
- Monitor client feedback and implement strategies to continuously improve service delivery and client satisfaction.
- Represent the company at industry events and conferences, building and strengthening relationships with potential and existing clients. Delivery Leadership Execution:
- Lead and mentor a team of delivery professionals, fostering a culture of high performance, collaboration, and continuous improvement.
- Establish and maintain best practices for project delivery, ensuring adherence to Workday methodologies.
- Oversee the planning, execution, and monitoring of client projects, ensuring on-time and within-budget delivery.
- Proactively identify and mitigate project risks, escalating issues to senior management as needed.
- Manage internal cross-functional teams to ensure seamless project execution and resource allocation.
- Develop and monitor key performance indicators (KPIs) to track project success and team performance.
- Champion the use of project management tools and technologies to enhance efficiency and collaboration. Business Development Growth:
- Collaborate with the sales team to develop winning proposals and SOW’s and PCR’s.
- Contribute to the development of pricing strategies that maximize profitability while remaining competitive.
- Identify and pursue new business opportunities within existing client accounts and target new clients.
- Develop and implement strategies to increase market share and expand the company's client base.
- Monitor market trends and competitor activities to identify opportunities for innovation and growth. Team Leadership Development:
- Build, mentor, and develop a high-performing team of delivery professionals.
- Conduct regular performance reviews and provide constructive feedback to team members.
- Foster a culture of continuous learning and professional development within the team.
- Identify and address any skill gaps within the team, providing training and development opportunities.
- Ensure effective communication and collaboration within the team and across departments. Qualifications:
- 7+ years of experience in client relationship management and project delivery, with at least 2+ years in a leadership role.
- Workday PM Certification (required).
- Proven track record of building and maintaining strong client relationships.
- Extensive experience in business development and revenue generation.
- Deep understanding of project management methodologies and best practices.
- Strong leadership, communication, and interpersonal skills.
- Excellent problem-solving and decision-making abilities.
- Experience withHRIS platforms and Microsoft applications.
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