Virtual Inbound Sales (Voice) Representative

🌍 Remote, USA 🎯 Full-time 🕐 Posted Recently

Job Description

Job title: Virtual Inbound Sales (Voice) Representative in USA at Xfinity

Company: Xfinity

Job description: Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.Job Summary Responsible for promoting and selling Company products and services that are both current and emerging. Uses a consultative sales approach to ensure our customers receive the best value. Must be customer-focused individuals, able to communicate effectively and display a professional and positive demeanor. Works on straight forward tasks using established procedures.Job DescriptionCore Responsibilities

Virtual work-from-home role

Base pay plus uncapped commission: $22.67p/h ($14.50/hr + $17,000 targeted annual commission)

Career growth and progression plans

Hours of Operation: Sunday – Saturday 6:00am to Midnight Eastern Time

Drive sales success by connecting with new and existing customers over the phone and matching them with the perfect Xfinity solutions

Be a great listener and problem-solver - ask the right questions, understand customer needs, and offer tailored solutions

Turn every interaction into an opportunity to help customers discover our amazing products and services

Build genuine connections with customers by being friendly, professional, and authentic

Work well in a fast-paced environment while hitting your goals and maintaining high-quality service

Be tech-savvy - you'll use various systems and tools to process sales and keep customer information up-to-date

Bring your team spirit and enthusiasm for learning and growing with us

Have strong communication skills and attention to detail

Be reliable and flexible - able to work various shifts including nights and weekends

Basic requirements: Ability to use a headset and computer equipment

Other duties as needed to support our customers and team

Employees at all levels are expected to:

Understand our Operating Principles; make them the guidelines for how you do your job.

Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

Win as a team - make big things happen by working together and being open to new ideas.

Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

Drive results and growth.

Respect and promote inclusion & diversity.

Do what's right for each other, our customers, investors and our communities.

Disclaimer:

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills Communication, Critical Thinking Problem Solving, Customer-Focused, Persuasion, Professional Integrity, Resilience, Technical Knowledge, Workplace OrganizationCompensationTotal Target Compensation (Base Pay plus Targeted Commission): $8.17Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the on our careers site for more details.The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.Education High School Diploma / GEDCertifications (if applicable)Relevant Work Experience 0-2 YearsComcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment applicants with arrest or conviction records in accordance with the requirements of applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Please note that federal state, or local laws and regulations may restrict or prohibit Comcast from hiring individuals convicted of certain crimes. Additionally, an applicant’s criminal history may have a direct, adverse, and negative relationship on the job duties of this position, which may result in the withdrawal of a conditional offer of employment.

Expected salary:

Location: USA

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