Front Office Call Agent (Draper)

Job title: Front Office Call Agent (Draper) in Draper, UT at Strategic Staffing Solutions

Company: Strategic Staffing Solutions

Job description: Job Title: Front Office Call Agent - Hiring FAST!

Location: Draper, UT

Pay Rate: $20/HR on W2 Only - NO C2C

Setting: Onsite Required (Hybrid/Remote is NOT an Option)

Duration: 6+ months.

Job ID: 241760Required Qualifications:

• Strong phone and chat communication skills.


• Familiarity with Apple Card systems and fraud prevention tools.


• Demonstrated proficiency in handling sensitive customer data and security protocols.


• Excelled in customer service, maintaining a calm and solution-focused attitude even in high-pressure situations


• Schedule: 8:00 AM - 5:00 PM MT (clocked in by 8:00 AM).

• Provided inbound phone and chat support for Apple Card customers, focusing on fraud-related issues.


• Handled declined transactions due to suspicious activity and guided customers through fraud resolution processes.


• Delivered exceptional customer service, ensuring a smooth and professional experience on every call and chat interaction.

Expected salary: $20 per hour

Location: Draper, UT

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