Job Description
Role Snapshot:
- Company: Workwarp
- Position: Customer Experience Agent - Fully Remote
- Start Date: Immediate openings available
- Compensation: a competitive salary
- Location: Remote
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Job descriptionThis position is responsible for providing service to customers in the Electricity industry.
Essential Duties/Responsibilities:
 Field incoming customer service calls, assuming responsibility to resolve customer issues in an accurate and timely manner
 Research account status and identify account issues
 Address billing inquiries and resolve billing disputes
 Process disconnection and re-connection requests
 Enroll customers and resolve enrollment issues
 Initiate collection activity on past due accounts and process disconnection and re-connection requests
 Serve as a customer advocate while adhering to all regulatory requirements and company policies associated with the role
Skills/Knowledge/Abilities:
 Bilingual (English/Spanish) Required
 Outstanding phone etiquette and polished communication skills (written and verbal)
 Excellent listening skills
 Ability to maintain a calm demeanor when dealing with agitated customers
 Attentive to detail and committed to high quality customer service
 Strong quantitative, analytical, and problem solving skills
 Willingness to identify problems and suggest process improvements
 Proficiency in Windows environment and MS Word and Excel applications
 Comfortable in a fast paced environment where change is commonplace
Experience:
 Minimum of 1 year of experience in an inbound call center environment, with customer care experience strongly preferred
 Experience within the retail electricity industry strongly preferred
 Experience in similar markets such as utilities, telecom, or cable preferred Apply Job!
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