Job Description
Job Highlights:
- Compensation: a competitive salary
- Position: Guest Experience Manager, Catering
- Location: Remote
- Start Date: Immediate openings available
- Company: Workwarp
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About the positionAs a Catering Guest Experience Manager at Walt Disney Parks and Resorts, you will be responsible for providing clients with a memorable catering experience while managing Event Operations and Catering Cast Members. This role serves as a liaison between various teams to ensure the integrity of events and partners, promoting a positive work environment and effective communication across departments.
Responsibilities
รย Execute events from both Convention logistics and Catering operations perspectives.
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รย Work directly with Catering, Culinary, and Entertainment partners, as well as clients.
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รย Lead Convention and Catering Cast during events.
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รย Ensure overall client satisfaction with catering during events.
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รย Promote a safe work environment and food safety culture.
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รย Demonstrate expertise in safety and service standards, regulatory requirements, and procedures.
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รย Be visible and available to respond to the needs of clients, cast members, and peers.
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รย Guide cast members through event operational performance with real-time feedback.
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รย Recognize team members for outstanding performance and customer service.
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รย Set clear priorities and expectations for cast members.
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รย Build employee engagement through communication and mentoring.
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รย Work cross-departmentally to achieve shared goals and understand the impact of decisions.
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รย Identify and clear obstacles to ensure successful events.
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รย Perform administrative duties such as attending meetings and compiling operational metrics.
Requirements
รย At least five years of Catering or Convention experience in a resort environment or relevant experience.
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รย Understanding of the Convention business.
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รย Experience coordinating planning, communication, execution, and evaluation of events.
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รย Creativity to find solutions and improve Guest and Client experiences.
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รย Ability to empower and manage a team.
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รย Ability to work in a fast-paced environment and lead in stressful situations.
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รย Ability to optimally resolve conflict and work effectively with cast members at all levels.
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รย Schedule availability to include weekends, variable shifts, and holidays.
Nice-to-haves
รย At least two years of Food & Beverage Management experience.
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รย Event planning or event services experience.
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รย Talent for developing partnerships and working with all team members.
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รย Knowledge of Walt Disney World procedures.
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รย Knowledge of Matra, My Time, CDS.
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รย Lean Manufacturing/Continuous Improvement experience.
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รย Experience working in a high volume, restaurant or catering environment.
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รย Food safety certification.
Benefits
รย Health and savings benefits
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รย Educational opportunities
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รย Special extras unique to Disney Apply Job!
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Ready for an Easy Start?
This is a low-stress role with great rewards. If you're reliable and willing to learn, we want you. Apply now!
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