Job Description
This is more than a job; it's a chance to accelerate your career as a Transportation Representative, Transportation Representative! This Remote position offers an immediate start for the right candidate. This position requires a strong and diverse skillset in relevant areas to drive success. We offer a clear and simple compensation of a competitive salary for this position.
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DescriptionJob Description for L2 associates
Overview
The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions.
Summary Of Responsibilities
รย Effectively communicate in a clear and professional manner at all times
รย Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners
รย Effectively manage sensitive cases by reporting up the escalation matrix
รย Demonstrate excellent time-management skills
รย Maintains or exceeds targeted performance metrics
รย Actively seek solutions through logical reasoning and identify trends to suggest process improvements
Basic Qualifications
Qualitative Requirements
รย Graduation in any specialization from a recognized university.
รย Excellent communication skills (written and verbal) in English language.
รย Ability to communicate correctly and clearly with all customers
รย Good comprehension skills รย ability to clearly understand and state the issues customers present
รย Ability to concentrate รย follow customers issues without distraction to resolution
รย Work successfully in a team environment as well as independently
รย Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer
รย Excellent typing skills
รย Demonstrates an ability to successfully navigate websites
รย Demonstrates a proficient knowledge of email applications
Preferred Qualifications
รย Logistics background and Experience in similar role
รย Proficient in Excel
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region youรยre applying in isnรยt listed, please contact your Recruiting Partner.
Company - ASSPL - Telangana - D82
Job ID: A2866091 Apply Job!
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