UX Design Lead (UR)

🌍 Remote, USA 🎯 Full-time 🕐 Posted Recently

Job Description

About UR

UR is building a crypto-native money app that gives users access to global banking services — Swiss IBAN accounts, multi-currency cards, and seamless fiat-crypto interaction — all embedded with web3 capabilities. Backed by a regulated Swiss fintech license and embedded within the Mantle ecosystem, we are reimagining banking infrastructure for a decentralized world.

We are currently in beta, with multiple user types and we need someone who obsesses over how these people experience UR — end-to-end.

What You’ll Do

Own the UX Strategy: Lead the end-to-end experience thinking across the product — from onboarding, card activation, and crypto on-ramping, to fiat exits, cross-chain transfers, and KYC loops.
Design for User Modes: Understand and design for user context and what that means for their in-app experience, default paths, information surfaces, and UI affordances.
Drive User Research: Define what research should be done (qualitative interviews, usage data, surveys, prototypes), the questions we’re answering, and the outcomes we want. Then lead and execute it.
UX Writing: Own key UX copy surfaces — from onboarding instructions to empty states, tooltips, and error messages and ensure they are simple, human, and precise.
Mentor & Guide Designers: Work closely with our UI-focused designers to raise the UX maturity of the team.
Collaborate Cross-functionally: Be a strong partner to product and engineering. Question legacy flows, challenge technical constraints, and help shape UX-informed tradeoffs that move us closer to our user vision.
Measure What Matters: Define metrics to measure experience quality (e.g., task success, time to completion, drop-off) and collaborate with product/data to implement and iterate.

Who You Are

Have 7+ years in UX design, preferably in consumer fintech
You’ve led UX for a consumer fintech or banking product, ideally in early-stage (0→1) environments.
You’ve shipped full user journeys — not just screens — and understand how to design across constraints (legal, regulatory, tech debt).
You know that great UX is a cross-functional outcome, and you’re not afraid to challenge team members if something breaks the user promise.
You’ve coached designers to think in terms of experience, not just visual design.
You write clearly, think in systems, and design with intent.
You care deeply about customer experience beyond the app — support channels, delayed KYC triggers, transactional emails, even what a blocked card feels like.

Nice to Have