Associate Customer Success Manager | Remote

Who We Are + What We Do:

Booster is a vibrant, mission-driven organization grounded in the belief that positivity and purpose are essential to creating a workplace where everyone can thrive. We are committed to fostering a culture where our team members feel empowered to achieve their full potential and make a positive impact on the world. Guided by our six virtues: Gratitude, Wisdom, Care, Courage, Grit, and Celebration, we believe in cultivating leaders who change the world. We are a fun and exciting place to work, where every day brings new opportunities to make a difference! At Booster, we empower schools across the nation through innovative and engaging fundraising services. We serve elementary, middle, and high schools nationwide, offering a range of services from Fun Runs to a comprehensive school fundraising platform, from custom gear to product sales. We've proudly helped over 7,500 schools profit more than $600 million in much-needed funds. Our mission is to raise $1 billion for schools by 2027, and we're excited about every step we take toward this goal.

Are You Booster’s Next Associate Customer Success Manager?

Are you detail-oriented, client-focused, and excited to kick-start your career in customer success? As an Associate Customer Success Manager (CSM) on our Gear team, you’ll play a vital entry-level role supporting school clients and learning the ropes of spiritwear order management. This position is designed as a training track to prepare you for a fully independent CSM role.

You’ll assist experienced CSMs with key administrative tasks, order tracking, and internal coordination—all while building meaningful relationships and developing the skills to own client campaigns. With a strong growth mindset and a passion for hands-on learning, you’ll help ensure our schools have an excellent experience from start to finish.

How You’ll Impact Booster’s Mission:
• Participate in a structured training program to prepare for the CSM role.
• Shadow and learn from experienced CSMs in client communication, order management, and sales strategy.
• Manage administrative aspects of spiritwear orders: quotes, mockups, invoices, and timelines.
• Communicate with internal teams (design, product, operations) to ensure order accuracy and progress.
• Support client accounts during team absences and begin taking ownership of simpler campaigns.
• Maintain accurate records and support reporting on orders, client activity, and team performance.
• Collaborate cross-functionally with sales, product, and creative teams to strengthen processes.
• Contribute to the efficiency and scalability of the Gear team by reducing turnaround time and boosting team capacity.

What You’ll Bring to the Table:
• Bachelor’s degree (or pursuing one) or equivalent work experience
• Clear, confident communication skills—both written and verbal
• Detail-oriented mindset with strong organizational skills
• Ability to take initiative and follow through reliably
• Adaptability and openness to feedback in a fast-paced environment
• Enthusiasm for learning and a desire to grow within the customer success field

Our Work Environment Includes:
• Technology: A MacBook for your time at Booster & a monthly phone allowance
• Benefits: Medical, Dental, and Vision insurance, plus 401k matching
• Paid Time Off: 10 days PTO, 15+ observed holidays & business closed days, and paid parental leave

Pay: $35,000-$40,000 base pay + commission

Want to join our team but don't think this role is the best fit for you? Check out our other job opportunities at ChooseBooster.com.

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