Job Description
Job Description:Role Summary/Purpose:The VP, Remediation Analytics & Standards is responsible for leading an enterprise-wide analytics team of data analysts, data engineers, and technical experts. This role oversees standardization and quality assurance of coding and analytic processes, ensures all code is accurate and ready for certification, and advances automation to drive efficiency and consistency. The leader establishes and monitors KPIs/KRIs for analytics performance, partners closely with Validation and Process Optimization teams to address process gaps, and delivers reliable and transparent analytical insights in support of Synchrony’s consumer remediation and issue resolution efforts.Our Way of WorkingWe’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.Essential Responsibilities:Partner closely with remediation coordinators and subject matter experts to deeply understand remediation issues, identify impacted consumer populations, and ensure all instances of consumer harm are identified in accordance with applicable guidelines. Create, collect, and analyze consumer data to support effective and accurate remediation efforts, and generate files that, when executed, properly rectify consumer harm.Oversee code standardization and quality assurance processes, ensuring all analytics code meets enterprise standards for accuracy, timeliness, and compliance—including rigorous use of documentation artifacts, version control protocols, and secure, organized storage for full auditability and traceability.Establish and track KPIs and KRIs for the analytics function, using data-driven insights to optimize operations and proactively address risks.Design, implement and monitor controls and automation frameworks that guarantee transparency, accuracy, and effectiveness of the remediation analytics process.Lead the development of templates, job aids, and procedure documentation to standardize onboarding and promote code and analysis consistency…
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