Job Description
Join Everise as an English Healthcare Representative and be part of a global experience company that believes in being people-first, celebrating diversity, and incubating innovation. As a member of the Everise family, you will assist customers with their queries regarding their US Healthcare plans, providing timely, efficient, and empathetic solutions.
Requirements
- Professionally handle a high volume of incoming calls
- Thoroughly and efficiently gather customer information, assess and fulfill customer needs and educate customers where applicable regarding products and services
- Ability to utilize and navigate multiple systems simultaneously
- Be dependable and meet all attendance requirements
- Resolve customer issues via one call resolution guidelines and/or escalated process
- Meet or exceed company and client performance metrics
- Maintain a balance between company policy and client benefit in decision making
- Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers
- Responsible for call disposition or compiling and documenting customer information as required
- Ability to accept and embrace changes within the current business environment
Benefits
- Paid training
- 8 hour shift within 39 hour work week
- Flexibility with schedules
- Flexibility on working setup (home, onsite, or hybrid)
Originally posted on Himalayas
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