Job Description
Our direct client a large health insurance provider is seeking to hire a Bilingual Customer Service Representative with strong skills in Japanese and English as the second language.
Job Title: Bilingual CSR – Japanese & English
Location: 100% Remote | Though remote, candidates must reside in local to one of the office locations: Philadelphia, PA, Columbus, OH, Salt Lake, UT, Houston, TX and Bloomington, MN.
Contract-to-Hire | Potential to convert to full-time after initial 6 months of contract.
37.5 hours/week
Pay rate: $22/HR - $25/HR on W2 (negotiable)
- Job DescriptionBilingual Customer Service Representative- Commercial AgentThough remote, candidates must reside in local to one of the office locations: Philadelphia, PA, Columbus, OH, Salt Lake, UT, Houston, TX and Bloomington, MN.CSRs handle claims, benefits, enrolment, member portal, ID cards, etc., and work with customers to solve problems.Qualifications:We are looking specifically for 2 individuals who would be bi-lingual and able to speak Japanese; due to regional dialects within the language we are looking for individuals who are native speaking Japanese and English as the 2nd language.
- HS Diploma or GED with a 2 years of customer service experience
- Looking for excellent Customer Focused competencies - seeking service-oriented individuals with strong customer service skills.
- Must have strong verbal and written communication skills. This is a phone-based position which requires excellent verbal communication; use of proper grammar; professional language/word choice vs casual language/slang; ability to clearly communicate complex messages over the phone.
- Ability to navigate through multiple systems at a time.
- ALL candidates must complete employment testing prior to submission. Preferred qualifications:
- Call center experience is preferred
- Healthcare industry experience
- Medical background helpful
Please apply with your interest. You may also reach out to [email protected]
Thank you,
Anupama
- Benefits:We offer a competitive compensation package that includes:
- Medical for full time employees
- Dental, and Vision Insurance
- Life Insurance, Short-Term Disability, Long-Term Disability, etc.
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