Job Description
About the position
This job performs appointment scheduling and medical assistant functions within a clinic setting. Provides individualized, direct patient care of assigned patients under the supervision of a licensed healthcare provider and assists in the implementation of the delivery of health care services.
- Responsibilities
- Provide excellent customer service to all patients, guests, and family members. ,
- Ensure all patient required forms are completed and other paperwork/documents are gathered and accurate. ,
- Efficiently input patient/guarantor demographic and financial information; explain insurance benefits and collect co-pays, deductibles and self-pay portions due. ,
- Perform vital signs and other screenings, obtaining height, weight, allergy and medication history and other assessments. ,
- Prepare patient for exam, explaining any procedures before they are performed and answering the patients' questions. ,
- Schedule and reschedule patient appointments by phone or in person, including transferring patients to the appropriate departments for scheduling and updating necessary information. ,
- Adapt behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style. ,
- Other related duties as required.
- Requirements
- High school diploma or equivalent. ,
- Basic Life Support (BLS) from the American Heart Association.
- Nice-to-haves
- Completion of a Medical Assistant training program. ,
- Related experience in a clinic or medical office setting. ,
- Certification in Healthcare Access Manager (CHAM). ,
- Certification in Healthcare Access Associate (CHAA). ,
- Certification as a Medical Assistant (or other medical specialty-based certification).
Benefits
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