Job Description
About the position
- Responsibilities
- Coach associates to ensure the achievement of company and client goals while addressing employee-related issues and coordinating training on new or revised information relating to services, products, or processes of projects.
- Manage multiple, complex, ongoing tasks and projects while monitoring absence and attendance of your team, processing payroll, and other administrative tasks.
- Motivate and mentor your team by providing constant coaching and feedback, celebrating successes with recognition, and having those difficult conversations when needed.
- Utilize numerous TTEC and client tools and applications throughout your day to accomplish required tasks. Troubleshoot technology issues and support outage processes.
- Impact the financial health of our company as you lead with compassion, help retain our most valuable assets, our employees, and influence other drivers including absenteeism and occupancy.
- Requirements
- Associate degree, technical school, or equivalent work experience.
- Promote a performance-driven culture and always work towards reaching for amazing, mentor and inspire others.
- Utilize time management skills and manage priority tasks.
- Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks.
- Customer-focused mindset.
- Comfortable with computer systems.
- Nice-to-haves
- Experience in a customer service environment.
- Bilingual proficiency in Spanish and English.
- Benefits
- Paid time off (PTO)
- Wellness and healthcare benefits
- Tuition reimbursement
- Performance bonus opportunities
- Career and professional development support
- Inclusive culture and community engagement opportunities
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Apply Now