Job Description
About the position
GGS Information Services, a globally recognized technical publications company, is seeking a qualified Technical Writer with mechanical experience to join our team in Davenport, IA. This position is essential for generating publication data and developing technical documentation for automotive and heavy equipment. The ideal candidate will be proficient in various computer software tools and will thrive in a fast-paced environment with strict delivery schedules. The role involves creating troubleshooting, operator, and maintenance manuals based on customer-supplied source material, requiring a solid understanding of machine operating principles, particularly in electrical and hydraulic systems. As a Technical Writer, you will author technical documentation and diagnostic service procedures, utilizing information gathered from engineering resources. You will be responsible for accurately developing system-specific diagnostics and electrical service procedures, ensuring that all documentation adheres to Quality Assurance Plans and Standard Operating Procedures. This position requires collaboration with engineers, product specialists, and technicians, necessitating strong communication skills and the ability to interpret blueprints and detailed engineering specifications. Candidates must possess at least an Associate's degree in technical writing, automotive repair, or a related engineering discipline, along with hands-on experience in automotive or agricultural repair. Familiarity with heavy truck engines and agricultural product lines is desirable. Experience with desktop publishing software such as Arbortext, FrameMaker, or InDesign is also preferred. The role demands exceptional organizational skills, attention to detail, and the ability to manage multiple tasks effectively, especially during peak volume periods. GGS offers a competitive salary and a comprehensive benefits package, including medical, dental, and vision coverage, a 401(k) plan with company match, and tuition reimbursement.
- Responsibilities
- Authors technical documentation and diagnostic service procedures from source material gathered from engineering resources. ,
- Develops automotive/heavy equipment troubleshooting, operator, and maintenance manuals. ,
- Accurately develops system-specific diagnostics and electrical service procedures using client-supplied information. ,
- Interfaces with engineers, technical writers, product specialists, and technicians. ,
- Interprets blueprints and detailed engineering specifications. ,
- Adheres to Quality Assurance Plans and Standard Operating Procedures.
- Requirements
- Associate's degree in technical writing, automotive repair, or related engineering discipline. ,
- Hands-on automotive/agriculture repair experience. ,
- 1 year of experience in technical writing (preferred). ,
- 1 year of experience in hydraulics (required). ,
- 1 year of experience in electrical systems (required). ,
- 1 year of experience in automotive diagnostics (required). ,
- 1 year of experience in reading schematics (required). ,
- 1 year of experience with Microsoft Products (required).
- Nice-to-haves
- Familiarity with heavy truck engine and agricultural product lines. ,
- Experience in developing diagnostic information for the automotive service industry or equivalent. ,
- Experience in developing diagnostic information for heavy equipment/agriculture service industry. ,
- Experience with desktop publishing software including Arbortext, FrameMaker, and/or InDesign.
- Benefits
- 401(k) ,
- 401(k) matching ,
- Dental insurance ,
- Employee assistance program ,
- Flexible schedule ,
- Flexible spending account ,
- Health insurance ,
- Health savings account ,
- Life insurance ,
- Paid time off ,
- Parental leave ,
- Professional development assistance ,
- Referral program ,
- Relocation assistance ,
- Tuition reimbursement ,
- Vision insurance
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