Job Description
Job Summary:
We are seeking a results-driven Salesforce Technical Analyst to join our Sales Operations team. The ideal candidate will be responsible for supporting daily operations, user requests, and minor configuration/enhancement work on the Salesforce platform. This role bridges business needs and technical solutions, ensuring the Salesforce environment evolves with our growing sales organization.
- Key Responsibilities:
- Serve as the first point of contact for Salesforce-related issues, requests, and enhancements for the Sales Operations team
- Maintain data integrity across accounts, opportunities, contacts, and lead records
- Build and modify reports and dashboards to provide actionable insights to sales leadership
- Assist in the implementation of new Salesforce features and functionalities, including minor declarative configuration (e.g., flows, validation rules, page layouts)
- Collaborate with cross-functional teams (Marketing, Customer Success, IT) to improve business processes and system efficiency
- Support training and documentation for Salesforce users
- Manage basic admin tasks such as user provisioning, role/profile maintenance, and permission sets
- Participate in UAT and post-deployment support for larger enhancement or integration projects
- Required Qualifications:
- 10+ years of hands-on Salesforce experience, preferably in a Sales Ops or CRM Analyst role
- Salesforce Administrator certification preferred
- Strong understanding of Salesforce Sales Cloud and its core objects
- Experience with declarative tools such as Flows, Reports, and Dashboards
- Familiarity with lead management, pipeline tracking, and sales performance metrics
- Excellent problem-solving skills and attention to detail
- Strong communication skills and ability to work with non-technical stakeholders
- Preferred Qualifications:
- Experience supporting enhancements or feature rollouts on Salesforce
- Familiarity with Agile/Scrum processes and ticketing tools (e.g., JIRA)
Job Type: Contract
- Schedule:
- 8 hour shift
- Application Question(s):
- Are you comfortable working on W2?
- Are you legally authorized to work in the United States, US Citizen/Green Card Holder?
- Are you willing to work on a 2 years contract?
- How many years of experience do you have with declarative tools such as Flows, Reports, and Dashboards?
- Do you have experience with lead management, pipeline tracking, and sales performance metrics?
- Do you have experience supporting enhancements or feature roll outs on Salesforce?
- Are you familiar with Agile/Scrum processes and ticketing tools?
- Are you familiar with ticketing tools?
- How many years of experience do you have with Salesforce-related issues, requests, and enhancements?
- Experience:
- Salesforce hands-on: 10 years (Required)
- Salesforce Sales Cloud: 10 years (Required)
- Sales Ops or CRM Analyst : 10 years (Required)
Work Location: Remote
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