Job Description
About the position
- Responsibilities
- Review videos, posts, comments, reviews, photos, and live streaming content according to the social network's policies, workflows, and targets.
- Uphold a high standard of accuracy and quality while fulfilling job responsibilities.
- Participate in frequent refresher training to always conduct correct moderating policies.
- Add accurate metadata/tags to content items, identify and escalate potential risks to relevant teams.
- Make suggestions for improving efficiency.
- Draw up daily activity report.
- Requirements
- Basic computer knowledge.
- Strong independent work ethic with the ability to self-manage.
- Fast learner and adaptable to constantly changing procedures.
- Demonstrated stable job tenure.
- Social media savvy.
- Strong emotional intelligence and resilience.
- Sound coping, emotion regulation, and stress-management skills.
- Ability to perform duties objectively, devoid of inherent biases or personal beliefs.
- Accurate and critical work attitude.
- Proclivity towards complying with procedures, policies, and objectives set in place and taking a disciplined approach when undertaking tasks.
- Strong prioritization skills.
- Ability to think critically and make quick decisions.
- Enthusiastic and proactive team player.
- Collaborative and has a growth mindset.
- Strong spelling, grammar, and reading skills.
- Experience in content or community moderation is a plus.
- Professionalism and ability to work with diverse personalities.
- Flexibility to work a 40 hr work week during any day/any shift as needed within the program's hours of operation: 24 hours per day | 7 days a week (subject to change based on business needs).
- High school diploma or equivalent.
- Nice-to-haves
- Experience in content or community moderation is a plus.
- Benefits
- Health Insurance
- Vacation & Paid Time Off
- Paid Holidays
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