Job Description
We are seeking a skilled ITSM ServiceDesk+ Administrator for a 6-month contract role. The ideal candidate will provide support to our team by ensuring the ServiceDesk+ platform operates effectively while also assisting with relevant reporting, metrics, and incident/request management. This position is critical to maintaining smooth IT operations and supporting 3rd-party outsourcing partnerships.
- Responsibilities:
- Administer, configure, and optimize ServiceDesk+ for incident management, request fulfillment, and reporting.
- Generate and analyze metrics and KPIs to track performance and improvement opportunities.
- Provide hands-on assistance with platform implementation and ensure adherence to ITSM best practices.
- Coordinate with a 3rd-party help desk team and collaborate with the Ireland-based manager.
- Facilitate Jira-based sprint/scrum operations, supporting software development teams when needed.
- ITSM support experience, specifically with ServiceDesk+ (required).
- Jira expertise (preferred).
- IT background with knowledge of reporting tools, request/incident management, and KPI-focused metrics.
- Capability to work independently and support fully implemented systems.
- Strong communication skills for collaboration with local and remote teams.
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