Remote SAP Support Desk Agent - Immediate Start

🌍 Remote, USA 🎯 Full-time 🕐 Posted Recently

Job Description

Join Our Team as a SAP Support Desk Agent and Deliver Exceptional Customer Experience

We are seeking highly skilled and motivated SAP Support Desk Agents to join our team, providing top-notch support to our clients' end-users across various locations. As a SAP Support Desk Agent, you will play a vital role in resolving SAP-related issues, answering questions, and ensuring seamless customer experience. This is a fully remote, temporary position with a competitive salary range of $25.00 - $35.00 per hour.

Key Responsibilities:

Handle customer inquiries and issues related to SAP modules, including Sales & Distribution (SD), Finance (FI), Warehouse Management (WM), and Supply Chain/Logistics (MM, PP, PM, QM, TM)

Provide first-line support, resolving issues, and offering workarounds when possible

Triage and escalate complex issues to Level 2 support teams as needed

Maintain accurate records of incidents, problems, and resolutions

Collaborate with client SMEs and project teams to enhance documentation, runbooks, and knowledge base articles

Requirements:

3+ years of recent experience in SAP functional support, preferably in one of the listed SAP disciplines (FI, SD, MM, WM, PP, etc.)

Outstanding communication and customer service skills

Ability to triage issues and determine whether they are functional, data, or infrastructure-related

Experience with S/4HANA and SAP functional configuration is a plus

1+ year of experience supporting SAP end-users

What We Offer:

Competitive salary range of $25.00 - $35.00 per hour

Comprehensive benefits package, including medical, dental, and vision insurance, 401(k)/Roth, and more

Opportunity to work with a leading company and gain valuable experience in SAP support

Fully remote work arrangement

Professional development and growth opportunities

How to Apply:

If you are a motivated and customer-focused individual with a passion for SAP support, please apply now. We are an equal opportunity employer and welcome applications from diverse candidates.

Apply Now