Job Description
Join Our Team of Excellence: Unlock a Rewarding Career in Customer Service At Renewal by Andersen, we're dedicated to delivering exceptional customer experiences. As a Customer Experience Ambassador - Retail Operations, you'll be the face of our brand, providing top-notch service, managing order processing, and ensuring seamless scheduling. Enjoy a hybrid work model with 3 days on-site and 2 days remote in Jessup, MD, plus a competitive salary and comprehensive benefits package.
About the Position
The Customer Experience Ambassador - Retail Operations will be responsible for:
- Responding to customer inquiries and resolving issues with professionalism and empathy
- Processing complex orders with 100% accuracy, from intake to filing
- Updating customer management systems to ensure data integrity
- Clarifying, diagnosing, and resolving customer order issues in a timely manner
- Scheduling appointments with homeowners and creating packets for sales fulfillment
- Handling permits, inspections, and preparing customer correspondence
- Identifying areas for improvement and implementing process enhancements
- Communicating order fulfillment information to internal stakeholders and providing customer feedback
- Administering programs, such as customer referral initiatives
- Training colleagues on office and customer service processes
- Creating purchase orders, processing payments, and processing receipts as needed
Requirements
- High school diploma or equivalent, plus 2-4 years of work experience in order processing or a related field
- Demonstrated proficiency in word processing, spreadsheet software, and general computer skills
- Excellent phone etiquette, verbal skills, and problem-resolution abilities
- Intermediate writing skills and attention to detail
- Able to determine customer needs and assist in resolving issues
Nice-to-Haves
Benefits
- Medical, Dental, Vision, and Life Insurance
- Health Savings Account contributions
- Paid holidays, PTO, and 401(k) plan with company contributions
- Professional development and tuition reimbursement opportunities
- Charity contributions and nationwide career opportunities
- Profit-sharing target of $4,000 per eligible employee, prorated as appropriate
Ready for a Rewarding Career?
This is a low-stress role with great rewards. If you're reliable, willing to learn, and passionate about delivering exceptional customer experiences, we want you to Apply Now and join our team of excellence!
Apply Now